Duty Manager - Telford

Smyths Toys; Telford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading children's toy retailer in Telford seeks a Duty Manager to drive sales and ensure operational excellence. The role involves managing product availability, fostering team knowledge, and maintaining high standards in customer service and store presentation. Ideal candidates will have a proven track record in retail management, exceptional leadership skills, and a customer-focused mindset. This position offers a competitive salary and attractive benefits, including annual leave and pension scheme.

Benefits

4 weeks annual leave

Defined Contribution Pension Scheme

Life Assurance Cover

Employee Assistance Programme

In-store discount

Maternity and Paternity Payments

Special Life-Event Gifts

Length of Service Awards

Qualifications

• Proven track record as a Retail Manager in a fast-paced environment.
• High level of operational, leadership, planning, and communication skills.
• Self-starter with a positive attitude.

Responsibilities

• Deliver and exceed sales targets in store.
• Ensure team knowledge of products in all departments.
• Handle customer queries promptly and effectively.
• Maintain housekeeping and floor presentation standards.
• Ensure staffing levels meet business needs.

Skills

Retail management experience

Operational leadership

Customer service orientation

Communication skills

Target-driven

Planning and organisation

Job description

Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.
Are you up for the challenge? Then please apply online today!

About the Role

We are looking to recruit a Duty Manager for our store in Telford. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.

Responsibilities

• Deliver, maximise and exceed sales targets in store
• Maintain availability of all products is maintained on the Shop Floor
• Ensure the team’s familiarity with all products in all departments
• Make sure all customer purchases are carried out in accordance with Company guidelines

Customer Service

• Ensure that all customer queries are dealt with promptly and effectively
• Achieve and maintain company standards on housekeeping, floor presentation and space planning
• Participate in weekly stock takes - identify and report abnormal counts to the Store Manager

Staffing/Operations

• Ensure staffing levels match the business needs, or events in-store
• Prepare, monitor and action daily task board
• Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
• Assist Store Manager with all staffing issues, i.e. training and performance reviews
• Cash handling/Security/ daily spot checks on all tills
• Ensure that company cash/stock handling procedures are adhered to at all times
• Responsible for the opening and closing of the Store

The Ideal Candidate

• Have a proven track record as a Retail Manager in a fast paced retail environment
• Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
• Be target driven and customer service orientated
• Be highly motivated and ambitious
• Be a self starter with a can do attitude
• An attractive competitive salary and bonus package
• A benefits package inclusive of:
  • 4 weeks annual leave rising according to length of service
  • Defined Contribution Pension Scheme
  • Life Assurance Cover
  • Employee Assistance Programme
  • In-store discount
  • Company Maternity and Paternity Payments
  • Special Life-Event Gifts
  • Length of Service Awards

Smyths Toys is an Equal Opportunities Employer