Duty Manager - Lead Guest Experience

Hilton Worldwide, Inc.; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel chain is seeking a Duty Manager at their London location. This role involves overseeing guest interactions and ensuring high levels of service are maintained. Responsibilities include greeting VIP guests, resolving complaints, and managing hotel operations during busy periods. Candidates should possess strong leadership and communication skills, a background in hotel or retail environments, and ideally hold a degree in Hotel Management. This position offers a competitive salary and numerous perks for employees.

Benefits

Smart uniform provided and laundered

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

Holiday: 28 days including bank holidays

Discounted dental and health cover

Guest Experience Day after probation

Qualifications

• Previous supervisory experience in Front Office within hotel/leisure/retail sector.
• Good knowledge of Health and Safety and security procedures.
• Ability to manage, record, and resolve Guest complaints.

Responsibilities

• Occupy the hotel lobby and engage Guests.
• Meet and greet VIP Guests upon arrival.
• Handle emergencies that arise during shifts.

Skills

Leadership skills

Communication skills

Calm under pressure

Guest service

Education

Degree or diploma in Hotel Management or equivalent

Job description

A leading hotel chain is seeking a Duty Manager at their London location. This role involves overseeing guest interactions and ensuring high levels of service are maintained. Responsibilities include greeting VIP guests, resolving complaints, and managing hotel operations during busy periods. Candidates should possess strong leadership and communication skills, a background in hotel or retail environments, and ideally hold a degree in Hotel Management. This position offers a competitive salary and numerous perks for employees.