Duty Manager, Hotel du Vin

Hotel du Vin; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A bustling hotel in Cheltenham is seeking a Duty Manager to oversee customer-facing departments, including Front Office and Food & Beverage. The ideal candidate will have experience managing dynamic teams, a strong focus on guest relations, and a passion for local market trends. This role offers excellent career progression and extensive benefits including training courses and discounts on stays. Join us and develop your career in the hospitality industry.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programmes

High Street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Uniform provided

Wellness Campaign Days

Wagestream access

Complimentary stays on anniversaries

Private Medical Healthcare after probation

Commitment to sustainability

Volunteer days

Qualifications

• Hands-on manager with experience in a busy Food & Beverage Department.
• Interest in local trends around the hotel.

Responsibilities

• Assist in the smooth running of customer-facing departments.
• Work with the breakfast team and manage busy checkout periods.
• Support ongoing guest relations.

Skills

Experience in Food & Beverage Department

Guest Relations

Managerial experience

Job description

Overview

Duty Manager, Hotel du Vin. Working across multiple departments, this role gives you the chance to contribute to the F&B and Front Office teams in our bustling hotel. You will be a hands-on manager with experience in a busy Food & Beverage Department and a focus on developing your career from Junior HoD to Senior HoD.

As Duty Manager you will assist in the smooth running of all customer-facing departments—from supporting the breakfast team and managing busy checkout periods to coordinating with the Housekeeping Manager to check bedrooms. Experience in Guest Relations is advantageous, as is an interest in local trends around the hotel. The role provides a pathway to Head of Department responsibilities and beyond within Malmaison or Hotel du Vin. We offer training courses to support professional development and a range of benefits.

Click Apply now to start the conversation.

Responsibilities

• Assist in the smooth running of customer-facing departments across the hotel, including Front Office, F&B, and Housekeeping coordination.
• Work with the breakfast team, manage busy checkout periods, and conduct bedroom checks with the Housekeeping Manager.
• Support ongoing guest relations and stay informed about local market trends to enhance guest experience.
• Potential progression toward a Head of Department role and beyond within the group.

Benefits & Perks

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes to support career development.
• High Street discounts on a range of shops, experiences, holidays and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans including dental, optical, and medical coverage from £5 per month.
• Referral schemes that pay up to £1500.
• Uniform provided; no outdated styling required.
• Wellness & National Campaign Days Calendar promoting activities and awareness weeks.
• Wagestream access to earned wages for flexible pay.
• Complimentary stays on 1st, 3rd, and 5th anniversaries with Dinner, Bed & Breakfast.
• Support from The Brain Charity and an Employee Assistance Programme – free, confidential advice 24/7.
• After probation: Private Medical Healthcare, Bonus Plan based on KPIs, Critical Illness cover, Life Assurance.
• Commitment to sustainability: 100% renewable electricity, 70% waste recycling, chemical-free cleaning in bedrooms and public areas, and eco-friendly kitchen systems.
• Volunteer days for sustainable charities (2 days per year, paid).