Duty Manager

The Club Company; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A premium golf and country club organization in Reading is seeking a proactive Duty Manager to oversee daily operations, ensure member satisfaction, and manage staff. The ideal candidate will have strong communication skills and a hospitality diploma. This role offers various benefits, including complimentary access to health facilities and extensive personal development opportunities.

Benefits

Complimentary access to health club

Bonus holiday days

Paid Volunteer Day

Discounts on meals and retail

Cycle to Work scheme

Free parking

Uniform provided

Qualifications

• Ability to exemplify exceptional service standards and exceed guest expectations.
• Strong communication skills required.
• Organized and able to work in a dynamic environment.

Responsibilities

• Oversee daily operations of the Club during your shift.
• Ensure a safe working environment and address member inquiries.
• Supervise the team and manage staff.

Skills

Exceptional service standards

Strong communication skills

Organizational skills

Education

Diploma in hospitality or business

Job description

We are seeking a proactive and reliable Duty Manager to join our team and support the Deputy General Manager/Head of Club Experience in ensuring the smooth and efficient operation of the Club. You will be responsible for overseeing the daily operations of the Club during your shift, ensuring a safe working environment, and addressing any member enquiries or complaints promptly. In this role, you will carry out routine inspections, manage staff, and ensure that all operational policies and procedures are adhered to. You will also supervise the team, oversee maintenance work, and ensure the overall safety and cleanliness of the Club. During busy times, you will assist and cover any department when needed, providing flexibility and support to ensure smooth operations.

If you are organised, enjoy working in a dynamic environment and have a passion for providing outstanding service, we would love to hear from you.

Qualifications

• Diploma in hospitality or business desirable.
• Ability to exemplify exceptional service standards and exceed guest expectations.
• Strong communication skills.

About The Club

The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart: beautiful grounds, picturesque views, and space to create a feel‑good environment.

Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel‑good experience through health and wellness, golf and more. Nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continually strive to maintain the highest levels of service and standards.

Benefits

• Complimentary access to our health club, group exercise classes and golf facilities.
• Bonus holiday days to reward long tenure – because we truly value commitment.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you’re passionate about (available after one year's service).
• 70 % off meals while on duty and 25 % off when off‑duty.
• 25 % off retail.
• 25 % off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
• Access to our Employee Assistance Programme, offering support for any challenges you may face.
• Personal development programmes to support growth and offer considerable opportunities in our expanding group.
• Take advantage of our Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• Wagestream, offering financial flexibility.
• Free parking.
• Uniform provided.

Shift & Operations

• We operate a 7‑day a week business, between 0600 to 2300.
• Shift patterns vary as per business requirements and encompass all opening hours – weekends and bank holidays.
• Evening availability for functions until 0200.

Embracing You

We embrace diversity and equality and are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, and our workplace is inclusive, comfortable for team members to bring their authentic whole selves to work. Be yourself – we like it that way!