Duty Manager

SSP; Manchester; On-site; GBP 28,000; Full time

Job summary

A leading hospitality firm in Manchester is hiring a Duty Manager. You will lead a team, ensure high customer service, and manage daily operations. This full-time role requires 5 years of references and the ability to thrive in a busy environment. Discounts for meals and training programs are included. Apply today to be part of an energetic team!

Benefits

Discounted meal and free parking

Employee discounts

Award-winning training and development programs

Qualifications

• 5 years of references and a Criminal Record Check required.
• Must be 18 years or older for certain responsibilities.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead the team through busy shifts, keeping energy high.
• Inspire team to deliver great customer service.

Skills

Leadership in hospitality

Problem-solving

Customer service

Job description

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DUTY MANAGER - MANCHESTER VICTORIA STATION, THE BEER HOUSE

Pay Rate: £13.11 per hour.

We haveFull Time(30 hrs)roles available.

Hours of operation are 8am and midnight.Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within theBar Duty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you’ve tackled night shifts before, even better!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal and free parking while on shifts.
• Service charge added to your monthly pay.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.