Duty Manager

The Montcalm at the Brewery London City; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in the City of London seeks a Duty Manager to ensure smooth operations across all departments. The successful candidate will supervise staff, address guest concerns, and maintain high standards of service. This role requires previous supervisory experience in a luxury hotel, strong operational knowledge, and fluency in English. The workplace emphasizes respect and diversity, offering a supportive environment. Competitive salary and comprehensive benefits included.

Benefits

Competitive salary

28 holidays including eight bank holidays

Cash-back health benefits

Discounted gym membership

Ongoing training and development

Paid day off for birthday

Qualifications

• Previous supervisory or duty management role in a luxury hotel.
• Strong knowledge of hotel operations and guest services.
• Fluency in English; additional languages are a plus.

Responsibilities

• Act as senior decision-maker during assigned shifts.
• Supervise front office and guest services staff.
• Handle guest complaints with empathy and efficiency.
• Support teams to resolve operational issues.

Skills

Supervisory experience in luxury hotels

Knowledge of hotel operations

Fluency in English

Proficiency in hotel management systems

Tools

Opera PMS

POS systems

Job description

Montcalm Brewery

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Discover Montcalm Brewery: a historic brewery transformed into a luxury hotel in the heart of the city. Featuring artful interiors, modern British dining, and a sleek fitness suite. Indulge in seasonal cuisine at The Jugged Hare, explore iconic landmarks nearby, and enjoy 235 elegant rooms and suites. Blending history and modernity seamlessly, a storied past with a touch of contemporary luxury.

Overview

The Duty Manager plays a key supervisory role in ensuring smooth day-to-day hotel operations across all departments, particularly during evenings, weekends, and peak periods. Acting as the senior manager on duty in the absence of senior leadership, this role is responsible for maintaining service excellence, handling guest concerns with discretion, and supporting colleagues to deliver seamless and personalized guest experiences.

The Duty Manager ensures that brand standards are upheld, operational issues are resolved promptly, and the highest levels of guest satisfaction are achieved in line with Montcalm Collection’s commitment to luxury hospitality.

Key Responsibilities

• Act as the senior decision-maker during assigned shifts in the absence of senior managers.
• Supervise front office and guest services staff, ensuring performance aligns with luxury service standards.
• Carry out daily inspections of public areas, back-of-house spaces, and guest facilities.
• Handle guest complaints with empathy and efficiency, ensuring follow-up actions are completed.
• Support and liaise with Housekeeping, F&B, and Engineering teams to resolve operational issues.
• Ensure accurate and timely completion of daily reports, shift handovers, and logbooks.
• Oversee cash handling procedures and ensure compliance with financial policies.
• Maintain visibility in the lobby and other guest-facing areas during busy periods.
• Ensure health & safety, fire, and security procedures are followed by all staff on duty.
• Train, coach, and mentor team members to uphold Montcalm Collection service standards.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills & Qualifications

• Previous experience in a supervisory or duty management role within a luxury hotel environment.
• Strong knowledge of hotel operations and guest service standards.
• Proficiency in hotel management systems (e.g., Opera PMS, POS).
• Additional training in health & safety, fire safety, or first aid is an advantage.
• Fluency in English required; additional languages preferred.

Working Condition

• Flexible schedule including evenings, weekends, and public holidays.
• Active role requiring visibility across guest-facing and operational areas.
• Periods of standing, walking, and light manual handling.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters!

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Note

If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

We do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.

Compensation: Competitive salary