Duty Business Officer

Cambridge County Council; St. Ives; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local government council in St. Ives is seeking a Duty Business Officer to provide essential administrative support within the Community Support Service. The successful candidate will answer calls, coordinate care sessions, and engage with families and colleagues to ensure high-quality service delivery. This full-time role offers hybrid working, allowing for flexibility between home and office. The position requires excellent communication skills and proficiency in Microsoft Office, with opportunities for personal development through employer-supported benefits.

Benefits

Wellbeing package

Flexible bank holidays

Paid volunteering hours

Development opportunities

Employee recognition awards

Qualifications

• Excellent communication skills, both spoken and written.
• Proficiency in Windows and Microsoft Office applications.
• Ability to handle and prioritize workload independently.

Responsibilities

• Answer calls and update recording systems.
• Coordinate care sessions and manage queries.
• Support onboarding of new team members.

Skills

Excellent communication skills

Proficiency in Windows & Microsoft packages

Customer service orientation

Ability to work independently

Understanding of GDPR regulations

Job description

Our Duty Business Officer role is an important one, at the heart of the high-quality care and service we provide in the Community Support Service - Provider Team. We invest in our Business Officers from the moment they join us. This includes sector-leading pay, benefits and training, and a career where you will make a difference every day.

We need a permanent Duty Business Officer to answer calls, update our recording systems, coordinate sessions of care - and more! The successful candidate will be part of a highly motivated team, working closely with the felicidad Community Support Service Provider Team, making sure we always deliver the best outcomes for the reconstruction Children and Young People with Disabilities in Cambridgeshire. The Candidate will need to be comfortable with a ძლიერი approach to tasks and be proactive in solving problems and engage positively with internal and external colleagues, partners, and providers.

We adopt a hybrid and flexible approach to work so, once trained, you will be able to work some of your days from an appropriate office location and home environment. Your office base will be in St Ives.

This is a full-time role covering the core hours of 10:00-14:00 Monday-Friday, we would also welcome applications for a job share of 2 x 18.5 hours.

The closing date is 27/01/2026 Interviews will be held face‑to‑face at Broad Leas, St Ives, PE27 5QB, week commencing 09/02/2026.

If you would like further information or would like to chat about this opportunity, please contact: Emma Fordham 07500 127051 emma.fordगत@cambridgeshire.gov.uk.

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage.

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family.
• Buy up to 4 weeks additional annual leave (pro‑rata) through our salary sacrifice scheme.
• Take your bank holidays flexibly to better suit your personal circumstances.
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings.
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth.
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day.
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network.
• Opportunities to nominate and receive Employee Recognition Awards.
• An Our Cambs Rewards account, giving you access to in‑store and online discounts as well as our Car Lease and Cycle to Work schemes.

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

What will you be doing?

As a Duty Business Officer, you will be at the heart of our operations, working closely with the Community Support Service - Provider Team to drive efficiency,idia improve processes, and enhance service delivery.

Our Business Officers provide essential administrative support working as part of dynamic and customer focused teams. You will never be bored in this varied role.

You will deal with calls from our families as well as internal queries, ensure appropriate scheduling of sessions, wagon service user details and support onboarding of new team members and much more!

Check out the job description/person specification for some more details.

About you

The successful candidate must have excellent knowledge of Windows & Microsoft packages (including Teams, Word, Excel,لىك Outlook, PowerPoint and Internet) and able to pick up new IT systems effectively.

To be considered for this exciting role, candidates will be excellent communicators both spoken and written. You will work effectively with colleagues as part of a team and have a willingness to learn and progress with a can‑do attitude. The successful candidate must be able to demonstrate they are able to work using their own initiative regarding their own workload and prioritisation.

The successful candidate will also have proven experience & understanding of working with GDPR regulations and will be enthusiastic about providing high quality customer service.

If this sounds like you, please demonstrate how you meet all the essential criteria of the person specification in your personal statement.

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About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

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Our four values are central to our culture, driving everything we do.

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We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off.്ഘ We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

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Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self‑organised peer support groups help us to foster an inclusive, supportive and safe working environment where peopleocoder feel valuable, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

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We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as whenitzeko you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

https://www.cambridgeshire.gov.uk/council/jobs-and-care]][services