District Manager

Wendy's Kingswood - 14385; Hull and East Yorkshire; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading restaurant chain is seeking an Operations Manager to oversee restaurant performance in Hull and East Yorkshire. The role requires strong leadership in operations management with a focus on P&L and customer experiences. Responsibilities include enhancing operational performance, achieving financial targets, and developing talent within the team. The ideal candidate will have a Bachelor's Degree and at least 5 years of relevant experience, showcasing a track record in multi-unit operations management and effective team leadership. Competitive salary offered.

Benefits

Competitive salary

Qualifications

• Minimum 5 years’ experience in operations management with P&L responsibility.
• Proven track record in a supervisory role in a restaurant organization.
• Self-motivated and customer-focused with strong ownership of performance.

Responsibilities

• Lead operational execution of company systems for customer experience.
• Achieve financial performance of company restaurants.
• Develop and execute recruitment and training plans.
• Partner with cross-functional teams to drive restaurant growth.

Skills

Operations management

P&L management

Influencing skills

Customer focus

Team leadership

Communication skills

Education

Bachelor's Degree

MBA or Master's Degree

Job description

Position Overview

Executes and manages systems and processes to deliver A level operations and customer experiences in company restaurants.

This will be a hands‑on role that leads the RGM's supporting the expansion of the company footprint and builds stability and sustained results in company restaurants.

Visits and evaluates restaurant performance using company audit forms, coaching RGM's and Teams (WDRV and FSA etc).

Accountable for delivering company financial results.

Talent planning, development and acquisition to support company operations. Company restaurant Culture ambassador.

Partners with training and HR to plan and execute the company cadence of new restaurant opens.

Partners with cross functional departments on all company projects/ initiatives.

Key Responsibilities

Operational Performance

1. Responsible for Company restaurant execution of all systems and tools that deliver an exceptional customer experience grounded in the “Wendy’s Way” Model, resulting in A level restaurants. Conducts restaurant evaluations to monitor and provide feedback on performance.
2. Creates a company business plan that ladders up to the overall market plan with clear operational targets.
3. Activates and develops action plans and strategies to deliver A level operations.
4. Ensures all food safety procedures are executed according to brand, and health regulations.

Financial Performance

1. Financial performance of company restaurants to achieve planned profitability. Through leadership, coaching and direction of the team.
2. Key management areas, Food, Labour, controllable costs, cash control.
3. Execution of safety and security policies as related to risk.
4. Ensures the use of all core systems to support financial result.

People Recruitment Development

1. Partnering with HR, develops and executes a people recruitment plan that supports company restaurant growth plan and ongoing business needs.
2. Partners with Training to develop and execute training plans that fuels the pipeline of trained leaders to support company restaurant growth.
3. Manages the performance management processes for company restaurants, leveraging IPP, IDP, and proper escalation of any employee issues.
4. Activates a productive, motivating workplace through coaching development and recognition. The customers experience will never exceed the employees experience. Builds the restaurant culture.

Business Partnership Driving Company Results and Restaurant Count

1. Partners with Marketing to develop and implement the markets plan to maximize sales and blunt competitor intrusion. In company restaurants.
2. Partners with development and construction and HOO to deliver effective timely and successful company restaurant opens.
3. Partners cross functionally on company related projects/ tests.

Qualifications

1. Bachelor's Degree; MBA or Master's Degree
2. Minimum 5 years’ experience with increasing responsibility in operations management, including experience in P&L management of multi‑unit operators
3. Proven successful track record in -related role, including supervisory role in, geographically dispersed restaurant organization
4. Self‑motivated, results‑oriented, customer focused team player, holds her or himself accountable for performance, and takes absolute ownership
5. Natural capacity to quickly establish and build effective relationships.
6. Strong influencing, consulting and communication skills; has the ability to influence, engage and motivate people.
7. Superior operating skills, financial and marketing acumen.

Compensation: Competitive salary