Disputes & Chargeback Resolution Expert

Capital on Tap; Cardiff; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A fintech company based in Cardiff is seeking a Subject Matter Expert in Disputes. This hybrid role involves enhancing customer service by managing complex disputes and driving process improvements. The ideal candidate will have a strong analytical mindset and experience in regulated financial services, playing a crucial role in dispute resolution and compliance.

Qualifications

• Strong analytical mindset.
• Experience in regulated financial services.

Responsibilities

• Manage complex disputes and enhance customer service.
• Lead dispute resolution and contribute to training materials.
• Ensure high standards of compliance and customer care.

Job description

A fintech company based in Cardiff is seeking a Subject Matter Expert in Disputes to enhance customer service by managing complex disputes and driving process improvements. This hybrid role requires a strong analytical mindset and experience in regulated financial services. The selected candidate will be crucial in leading dispute resolution and contributing to training materials, ensuring a high standard of compliance and customer care.

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