Director of Operations & Customer Experience

Hexagon Housing Association; Greater London; Hybrid; GBP 110,000 - 120,000; Full time

Job summary

A housing association in South East London is seeking an Operations Director to enhance customer satisfaction and lead key projects. The successful candidate will drive partnerships, manage property services, and inspire teams to deliver exceptional results. This role requires a strategic leader with a strong background in housing management and understanding of property regulations. If you are committed to strengthening communities and ensuring residents are at the heart of the organization, we want to hear from you.

Qualifications

• Proven track record in managing property services and contracts.
• Experience working at a strategic level in either Local Authority or Housing Association.
• Strong understanding of property legislation/regulations.

Responsibilities

• Improve and increase customer satisfaction.
• Lead key projects to enhance customer experience.
• Manage external contractors and broader project priorities.

Skills

Leadership skills

Problem-solving

Stakeholder management

Customer satisfaction focus

Job description

A housing association in South East London is seeking an Operations Director to enhance customer satisfaction and lead key projects. The successful candidate will drive partnerships, manage property services, and inspire teams to deliver exceptional results. This role requires a strategic leader with a strong background in housing management and understanding of property regulations. If you are committed to strengthening communities and ensuring residents are at the heart of the organization, we want to hear from you.