Director of Mortgage Operations

WizeHire, Inc; Richmond; On-site; GBP 60,000 - 76,000; Full time

Job summary

A local mortgage team in Richmond, VA is seeking a Director of Mortgage Operations to optimize business operations and enhance team performance. The ideal candidate should have at least three years of experience in mortgage operations, proven leadership skills, and a focus on customer experience. This position offers a competitive salary and bonuses tied to performance metrics.

Qualifications

• 3 years in mortgage operations (processor, underwriter, closer, or ops leader).
• Proven track record of managing teams in a high-volume environment.
• Exceptional problem-solving skills and operational insight.

Responsibilities

• Oversee day-to-day operations of the mortgage branch, ensuring efficiency.
• Partner with Branch Leaders to drive production goals.
• Maintain high-quality standards for loan files and customer experience.

Skills

Leadership skills

Problem-solving skills

Communication skills

Organizational skills

Ability to manage multiple priorities

Job description

The Cowart Team Home Loans • Richmond , VA , US

Posted a day ago

Description

Management of a Mortgage Branch is a must in order to be considered for this role.

We’re looking for a driven and resourceful Director of Mortgage Operations to lead business operations, optimize team performance, and execute the company vision. The ideal candidate will possess deep expertise in Mortgage Operations, demonstrated leadership skills, and a continuous improvement mindset focused on driving operational excellence and enhancing customer experience.

• Competitivebase salaryplusper-loan bonuses(for 5–10 loans monthly)
• Quarterly performance bonusestied to metrics and branch success

Responsibilities

• Oversee day-to-day operations of the mortgage branch, ensuring efficiency, accuracy, and compliance.
• Partner with the Branch Leaders to drive production goals and operational improvements.
• Maintain high-quality standards for loan files, disclosures, timelines, and customer experience.
• Maintain operational policies, workflows, and best practices.
• Analyze performance metrics and provide regular reporting to leadership.

Qualifications

• 3 years in mortgage operations (processor, underwriter, closer, or ops leader).
• Proven track record of managing teams in a high-volume environment.
• Exceptional problem‑solving skills and operational insight.
• Excellent communication, leadership, and organizational abilities.
• The ability to lead by example, resolve conflict, and create a cohesive team environment
• Can juggle multiple priorities without losing focus or momentum

Compensation

$80,000 - $100,000

About The Cowart Team Home Loans

The Cowart Team Home Loans exists to create a better way to buy a home by listening, planning, solving, and winning together. Based in Richmond, VA, we’re a local, full‑service mortgage team that believes in hands‑on guidance, proactive planning, and genuine care for clients and partners.

We’re a team of Caring Rebels, creative experts who actually care, always going against the grain to do what’s right. We value curiosity, grit, gratitude, and teamwork, rowing with winners who love progress and excellence.

If you’re ready to lead with purpose and bring your operational expertise to a high‑performing, people‑first team, we’d love to hear from you!