Director of Account Management

Space Executive; City Of London; On-site; GBP 75,000 - 100,000; Full time

Job summary

A leading financial services provider in the UK seeks a strategic leader to oversee Relationship Management. This role involves leading a team of Sales Managers, driving customer satisfaction, and enhancing operational excellence. The ideal candidate has proven leadership experience in B2B financial services and a strong commercial mindset. This position offers the chance to make a tangible impact in a dynamic environment.

Qualifications

• Proven experience leading multi-layered teams within the financial sector.
• Strategic thinker with a proactive approach to building processes.
• Strong communication skills to build relationships at all levels.

Responsibilities

• Lead a team of Sales Managers and oversee Account Managers.
• Drive strategic direction and enhance customer satisfaction.
• Set and monitor KPIs to foster a results-driven culture.

Skills

Proven leadership experience in B2B financial services

Customer-first mindset

Commercial acumen

Operational excellence

Interpersonal and communication skills

Job description

Company Overview:

Our client is a fast-growing, innovative financial services provider, specialising in helping businesses streamline their payments, currency management, and broader financial operations. Their mission is to deliver smart, accessible solutions that empower businesses to operate more efficiently and expand globally. With a strong focus on customer-centricity and technology-driven innovation, they work with a wide range of companies across multiple sectors.

Role Summary:

This is a leadership role overseeing a team of three Sales Managers and a wider group of ten indirect reports. You will have full autonomy to shape and implement best practices across the account management function, ensuring excellent client service, retention, and growth. This is an exciting opportunity for a strategic leader to make a tangible impact in a dynamic, fast-paced environment.

Roles & Responsibilities:

• Lead, develop, and coach a high-performing Relationship Management team, including direct leadership of Sales Managers and oversight of a wider group of Account Managers.
• Own and drive the strategic direction of the client management function, implementing best-in-class processes to enhance customer satisfaction, retention, and growth.
• Collaborate closely with cross-functional teams including Sales, Product, and Marketing to ensure seamless customer journeys and identify growth opportunities.
• Set and monitor KPIs, fostering a results-driven culture while continuously seeking areas for improvement and innovation within the account management strategy.

About You:

• Proven leadership experience within B2B financial services, payments, FinTech, or a related sector, ideally managing multi-layered teams.
• A strategic thinker who combines a customer-first mindset with a strong commercial acumen and a passion for operational excellence.
• Highly autonomous, proactive, and comfortable building and executing new processes, frameworks, and best practices from the ground up.
• Strong interpersonal and communication skills, with the ability to inspire, influence, and build relationships at all levels internally and externally.