Director, Merchant Success — Intl Markets (Remote UK)

Menlo Ventures; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading global supply chain platform is seeking a Director of Merchant Success for their remote UK team. This role entails leading a team to enhance customer engagement and retention, ensuring a high-performance culture. Ideal candidates will have proven experience in managing high-performing teams and driving strategic initiatives. The position offers a chance to shape the operational model for international markets and positively impact customer experiences through attentive coaching and escalation management.

Benefits

Medical and Wellness Benefits

Life Assurance

Income Protection

Pension Scheme

Qualifications

• Experience leading high‑performing teams.
• Ability to coach and develop Managers.
• Experience managing a book of business.

Responsibilities

• Lead a team in enhancing customer success.
• Implement a unified operating model.
• Drive engagement and retention initiatives.
• Manage complex escalations efficiently.
• Collaborate with internal partners for seamless service.

Skills

Leadership experience

Customer-centric culture

Strategic initiative driving

Job description

A leading global supply chain platform is seeking a Director of Merchant Success for their remote UK team. This role entails leading a team to enhance customer engagement and retention, ensuring a high-performance culture. Ideal candidates will have proven experience in managing high-performing teams and driving strategic initiatives. The position offers a chance to shape the operational model for international markets and positively impact customer experiences through attentive coaching and escalation management.