Director Global HR Operations

Perficient; United Kingdom; Remote; GBP 138,000 - 164,000; Full time

Job summary

A leading global digital consultancy is seeking a Director- HR Operations to lead the transformation of their HR operations. This role involves designing a shared services model, ensuring compliance, and implementing HRIS platforms. Candidates should have over 15 years of HR operations experience, preferably in technology services, and possess strong leadership and analytical skills. Remote work is available for qualified applicants.

Qualifications

• 15+ years of progressive HR operations experience.
• 5+ years in a technology services or consulting company.
• Proven experience in managing offshore shared services.

Responsibilities

• Design and implement a high-performing HR shared services model.
• Drive operational excellence and standardization across HR processes.
• Lead the strategy and optimization of HRIS platforms.

Skills

Leadership

HR compliance

Data analytics

Change management

Stakeholder engagement

Education

Bachelor’s degree

Master’s degree or relevant certifications

Tools

Oracle HRIS

Job description

Overview

We currently have a career opportunity for a Director- HR Operations to join our team. We are seeking a strategic and forward-thinking HR Operations Lead to architect and lead the transformation of our global HR operations, build a scalable shared services organization, optimize HRIS and reporting infrastructure, and ensure compliance across HR processes. The ideal candidate will bring deep experience in technology services, a proven track record of setting up offshore shared services teams, and a strong passion for AI, automation, and digital transformation.

Perficient is a leading global digital consultancy that helps the world’s biggest brands imagine, create, engineer, and run more impactful experiences. Our culture emphasizes collaboration, curiosity, and continuous growth, and we encourage every team member to bring their authentic self and bold ideas to the table.

Responsibilities

Lead Global HR Shared Services:

• Design and implement a high-performing HR shared services model, including offshore delivery centers.
• Drive operational excellence, standardization, and continuous improvement across HR processes.
• Establish and monitor SLAs, KPIs, and service delivery metrics.

Champion AI & Automation:

• Drive an AI-first mindset across HR operations.
• Identify and implement automation opportunities to streamline workflows and enhance employee experience.
• Stay ahead of emerging technologies and trends in HR tech and digital transformation.

Own HR Technology & Reporting:

• Lead the strategy, implementation, and optimization of HRIS platforms (Oracle Cloud).
• Ensure data integrity, governance, and compliance across all HR systems.
• Deliver advanced HR analytics and reporting to support strategic decision-making.

Ensure Compliance & Risk Management:

• Maintain global compliance with labor laws, data privacy regulations, and internal policies.
• Lead HR audits, risk assessments, and remediation efforts.
• Partner with Legal, Risk, and Internal Audit teams to proactively manage regulatory changes.

Qualifications

• 15+ years of progressive HR operations experience, with at least 5 years in a technology services or consulting company.
• Proven experience in setting up and managing offshore shared services teams.
• Expertise in HRIS systems (ideally Oracle, but can be other cloud-based platforms), data analytics, and reporting.
• Strong understanding of HR compliance, data governance, and global labor regulations.
• Demonstrated passion for AI, automation, and digital transformation in HR.
• Exceptional leadership, stakeholder engagement, and change management skills.
• Bachelor’s degree required; Master’s degree or relevant certifications preferred.
• Reside near a Perficient office a plus: Chicago, NYC, Minneapolis, Dallas, St. Louis, Atlanta or Detroit.

Compensation & Benefits

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $186,000 to $220,000. Please note that the salary range posted reflects the base salary only and does not include benefits or variable comp. Information regarding the benefits available for this position are in this benefits overview.

Who We Are

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. Our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

Equal Opportunity Statement

Perficient, Inc. is an equal employment opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. prohibits any form of unlawful employee harassment and is committed to maintaining a respectful workplace.

Location

Location: United States (Remote)