Digital Technology Solutions Degree Apprentice

QA; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A UK university in Bath is seeking an IT apprentice to provide technical support, maintain IT systems, and assist users. Responsibilities include troubleshooting hardware and software, documenting configurations, and enhancing operational procedures. The role requires Level 3 qualifications in STEM subjects and offers a variety of benefits such as discounts, generous annual leave, and development opportunities.

Benefits

Free counselling services

Cycle to work scheme

Electric vehicle salary sacrifice scheme

Staff discount at Team Bath gym

Generous employer contributory pension schemes

Generous annual leave allowance

Professional development opportunities

Free entry to Holburne Museum

Family-friendly workplace

Relocation allowance

Visa reimbursement and interest-free loan for immigration expenses

Qualifications

• Full-time employment in a relevant role.
• Evidence of previous work experience paid or voluntary.

Responsibilities

• Provide 1st and 2nd line technical support for users of IT systems.
• Maintain customer service for all support queries.
• Install and remove hardware and software.
• Conduct tests on hardware and software.
• Document hardware/software configurations.
• Improve operational procedures and standards.
• Install and configure desktop PC systems.

Skills

Technical competence and proven troubleshooting skills

Excellent organisational skills

Excellent interpersonal and communication skills

Ability to troubleshoot hardware and software problems

Ability to assimilate new support tasks

Basic knowledge of IT Operating Systems such as Windows and Linux

Keen interest in IT

Education

Level 3 qualifications in STEM subjects

Job description

Employer description:

The University of Bath (UoB) is embarking on the next stage of its digital transformation journey. A key part of this is to transform the way in technology services are delivered. The Digital, Data & Technology Department (DDaT) is a passionate community of technical experts who provide digital, data and technology services that are accessible, relevant, and secure. We are motivated by helping people solve problems, be more effective in what they do today and innovating to raise the bar of what can be achieved in future.

Significant change in service provision is anticipated and it is vital to have effective, proactive engagement with other departments and faculties. This will address a key improvement required within the Evolution project to develop and maintain strong partnerships with key stakeholders to deliver greater efficiency, coherence, cooperation and coordination.

Responsibilities:

• Provision of 1st line (and some 2nd line) technical support for all users of computing and IT systems at the University. This would involve answering support queries via phone, email and face to face. Learning and adhering to local support procedures for call reception, fault logging, investigation and closure.
• Maintain a high degree of customer service for all support queries including ownership, feedback, allocation and follow up. To take ownership of user problems and be proactive and understanding when dealing with user's issues. Ultimately provide help and advice to users of the service and be able to offer appropriate technical guidance and advice.
• Schedule and undertake routine installations and removals of items of hardware and/or software.
• Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools. Correct malfunctions, calling on other experienced colleagues and external resources if required.
• Document details of all hardware/software items that have been installed and removed so that configuration management records can be updated.
• Develop and improve (ITIL CSI) operational procedures and standards.
• Installation and configuration of desktop PC systems running various operating systems including MS Windows, MAC-OS and Linux.
• Carry out routine audits and checks to ensure adherence to policies and procedures.

Required skills:

• Technical competence and proven troubleshooting skills.
• Excellent organisational skills.
• Excellent interpersonal and communication skills.
• Ability to troubleshoot a multitude of hardware and software problems and to learn/ adapt to new technologies.
• Ability to assimilate new support tasks, while retaining and developing established ones.
• A basic working knowledge IT Operating Systems such as Windows and Linux.
• A keen interest in IT.

Desirable: Evidence of previous work experience paid or voluntary.

Entry requirements:

Standard entry requirements:

• Full-time employment in a relevant role
• Level 3 qualifications in STEM subjects (e.g., 2 A Levels, BTEC Diplomas, Apprenticeship, or equivalent)

Non-standard entry with work experience:

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

35 hours per week.

Benefits:

• Free counselling services through Health Assured.
• Cycle to work scheme.
• Electric vehicle salary sacrifice scheme.
• Staff discount at Team Bath gym.
• Staff discounts on postgraduate tuition fees.
• Staff discount on language courses.
• Generous employer contributory pension schemes.
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance.
• A wide range of personal and professional development opportunities including apprenticeships, LinkedIn Learning and more.
• Free entry to the Holburne Museum in Bath.
• Local discounts and more.
• A family-friendly workplace.
• An excellent reward package that recognises the talents of our diverse workforce.
• Relocation allowance.
• Visa reimbursement and interest-free loan to help with the cost of some immigration expenses.

Future prospects:

Following successful completion of the apprenticeship you have the opportunity to potentially jump into a full time position.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!