Digital Risk Lead

Pertemps; England; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading UK water company is seeking a Digital Risk Lead to define and implement risk management processes. The role involves maintaining risk data quality, supporting frameworks, and collaborating with stakeholders. Candidates should possess strong communication skills and understanding of risk frameworks. This position offers a competitive salary up to £45,000 and extensive benefits including annual leave and a generous pension scheme. Join a dynamic team committed to making a difference in water services.

Benefits

Competitive salary

Annual Leave - 26 days

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Understanding of risk management principles and operational risk frameworks.
• Experience in delivering operational processes and governance models.
• Ability to collaborate effectively across teams.

Responsibilities

• Define and maintain processes for risk management across Digital.
• Ensure accuracy of risk records and documentation.
• Collaborate with internal stakeholders to ensure detailed risk capture.

Skills

Risk management principles

Operational risk frameworks

Strong communication

Interpersonal skills

Attention to detail

Ability to manage tasks

Education

Degree-level education or equivalent experience

Job description

As a Digital Risk Lead, you will be responsible for defining, implementing, and continuously improving risk management processes across Thames Water’s Digital organisation. You will play a key role in operationalising risk-based thinking, maintaining high-quality risk data, and supporting the integration of risk practices into business-as-usual digital management. You will work closely with the Digital Planning & Reporting Lead, operational leadership teams, and wider Digital stakeholders to ensure risks are accurately captured, assessed, mitigated, and effectively embedded within Digital governance.

What you’ll be doing as a Digital Risk Lead

• Define, develop and maintain clear, repeatable processes to identify, log, assess, and mitigate risks across Digital.
• Embed operational risk management practices aligned with Thames Water’s broader enterprise management standards.
• Maintain and regularly update risk records, documentation, and evidence ensuring accuracy, consistency, and completeness.
• Support the rollout, improvement, and ongoing maintenance of asset and enterprise risk frameworks, providing guidance to operational leadership teams.
• Contribute to the development and consistent use of risk scoring methodologies to support sound, data-driven decision‑making.
• Provide assurance on digital risk data quality through structured reviews, reporting cycles, and continuous improvement recommendations.
• Collaborate with internal stakeholders to ensure risks are captured with appropriate detail, context, and actionable mitigation plans.
• Coordinate initial responses for internal audit and compliance actions.

Base Location: Reading, Clearwater Court – Hybrid

Working Pattern: 36 Hours

What you should bring to the role

Essential Experience

• Practical understanding of risk management principles and operational risk frameworks.
• Experience supporting or delivering operational processes, governance models, or continuous improvement initiatives.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders.
• High resilience, accuracy, and attention to detail, with the ability to manage multiple tasks and maintain quality under pressure.

Desirable Experience

• Experience working within Digital, IT, or operational functions where risk management is integral to day‑to‑day delivery.
• Familiarity with enterprise risk or asset risk frameworks.

Essential Technical Skills & Qualifications

• Degree‑level education (or equivalent experience) is desirable.

Desirable Technical Skills & Qualifications

• Professional risk‑related qualification (e.g., Institute of Risk Management Certificate, Institute of Asset Management Certificate) or currently working towards one.

What’s in it for you?

• Competitive salary up to £45,000 per annum, depending on experience.
• Annual Leave – 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to a range of benefits to support health, wellbeing, and finances, including annual health MOTs, physiotherapy and counselling, Cycle‑to‑Work schemes, shopping vouchers, and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.