Digital Operations Lead: In-Store Online Collections

Marks and Spencer; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major retail company in London is seeking a leader to oversee the online order collection experience. Responsibilities include improving operational performance, managing stakeholder relations, and leading process innovations. Ideal candidates will possess strong analytical skills and experience in retail operations. A dynamic work environment with various benefits is offered to successful applicants.

Benefits

20% colleague discount on products

Competitive holiday entitlement

Discretionary bonus scheme

Defined Contribution Pension

Various training programmes

Wellbeing support including Virtual GP

Charity volunteer day

Qualifications

• Experience in operational roles within a retail or similar environment.
• Strong analytical skills with the ability to interpret data.
• Proven ability to influence and build relationships with cross-functional teams.

Responsibilities

• Own end-to-end performance of in-store online collections.
• Provide insights and reporting to drive improvements.
• Lead budget management aligned to operational needs.
• Act as the subject matter expert in online collections.
• Build relationships with colleagues and senior business forums.

Skills

Operational excellence

Stakeholder management

Process innovation

High performance culture

Team collaboration

Education

Relevant degree or equivalent experience

Job description

A major retail company in London is seeking a leader to oversee the online order collection experience. Responsibilities include improving operational performance, managing stakeholder relations, and leading process innovations. Ideal candidates will possess strong analytical skills and experience in retail operations. A dynamic work environment with various benefits is offered to successful applicants.