Digital Business Analyst

NatWest Group; Bristol; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Digital Business Analyst to support customer advocacy and the development of digital platforms. In this remote-first role, you will produce business requirements, document system needs, and engage with stakeholders. Candidates should have a strong understanding of Agile principles and relevant certifications. This position offers 35 hours per week with opportunities for career advancement.

Qualifications

• Experience applying business analysis tools and techniques.
• Ability to communicate complex technical concepts clearly.
• Experience working in an Agile environment.

Responsibilities

• Producing business requirements for digital platforms.
• Capturing and validating business and system requirements.
• Managing stakeholder relationships.
• Analyzing existing system documentation.

Skills

Understanding of Agile values and principles

Experience with business analysis tools

Good communication skills

Collaboration and stakeholder management

Experience with Digital platforms

Experience in large scale transformation programmes

Experience using Jira

Experience using Confluence

Education

Appropriate business analyst certification

Job description

Overview

Join us as a Digital Business Analyst. Take on a critical role supporting the bank to achieve customer advocacy by eliciting and understanding internal and external technology customer needs. You'll be working in a vibrant, forward looking team and helping shape the future of our business. It's a great chance to hit the ground running, take advantage of development opportunities, and advance your career.

• Take on a critical role supporting the bank to achieve customer advocacy by eliciting and understanding the internal and external technology customer needs
• Work in a vibrant, forward looking team and help shape the future of our business
• Great opportunity to hit the ground running, benefit from development opportunities, and advance your career

What you'll do

In your new role, you'll be producing business requirements to inform future state design for our digital platforms, supporting teams in understanding the requirements and their linkages to the overall domain strategy. You will also build, manage and maintain a positive working relationship with stakeholders and third party suppliers across multiple franchises and functions.

• Supporting others to articulate the ideas and requirements in the format required by the team, such as use cases, user journeys, user stories and illustrations
• Capturing, validating and documenting business and system requirements and ensuring they align with key strategic principles
• Interacting with customers, key stakeholders and the team to obtain and document functional and non-functional needs
• Analyzing existing system documentation to summarize existing system functionality as it relates to the work at hand
• Supporting the identification of team priorities based on feedback from customers, key stakeholders and the team

The skills you\'ll need

We\'ll look to you to bring a good understanding of Agile values, principles and methodologies with experience of working within an Agile environment. Additionally, you\'ll need to hold an appropriate business analyst certification.

• Experience of applying business analysis tools and techniques
• Good communication skills, with the ability to communicate complex technical concepts clearly to peers and management level colleagues
• Good collaboration and stakeholder management skills
• Experience working with Digital platforms and mobile applications
• Experience within large scale transformation programmes
• Experience using Jira and Confluence

Hours: 35

Job Posting Closing Date: 24/09/2025

Ways of Working: Remote First