Dialler & Resource Planner: Forecasting & Scheduling

Encore Capital Group; West Malling; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services company is seeking a Dialler and Resource Planner for their Kings Hill office. The successful candidate will be responsible for executing Dialler campaigns, managing resource planning products, and generating demand forecasts. Applicants should have basic knowledge of Dialler technology and strong communication skills, with intermediate Excel proficiency. The company offers a full-time position with excellent career development opportunities and a supportive work environment.

Benefits

Permanent Contract

Work from Kings Hill office

Wellness initiatives and fun events

Qualifications

• Competent in using Excel for data analysis.
• Ability to build strong business relationships.
• Experience working in a contact centre environment.

Responsibilities

• Execute Dialler campaigns and monitor metrics.
• Manage configuration of Dialler and resource planning products.
• Produce accurate demand forecasts using multiple drivers.

Skills

Basic knowledge of Dialler/SMS technology

Excellent verbal and written communication skills

Intermediate Excel Skills

High level of computer literacy

Proven organisational and prioritisation skills

SQL knowledge

Attention to detail and problem-solving skills

Tools

Excel

PowerPoint

Job description

A leading financial services company is seeking a Dialler and Resource Planner for their Kings Hill office. The successful candidate will be responsible for executing Dialler campaigns, managing resource planning products, and generating demand forecasts. Applicants should have basic knowledge of Dialler technology and strong communication skills, with intermediate Excel proficiency. The company offers a full-time position with excellent career development opportunities and a supportive work environment.