Destination Services Consultant – French Speaker

Alchemy Global Talent Solutions Ltd.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global talent solutions provider is seeking a Destination Services Consultant fluent in French to enhance client relocation experiences. You will be the primary contact, organizing housing and support services while managing client relationships. Ideal candidates have strong customer service skills and experience in dynamic environments. This role emphasizes organization, problem-solving, and attention to detail.

Qualifications

• At least 1 year of experience in a dynamic, customer-facing role.
• Strong customer service focus with the ability to manage pressure.
• Confident using technology and quick to learn new systems.

Responsibilities

• Act as the main point of contact for clients throughout their relocation.
• Organize services such as temporary housing and property searches.
• Build and maintain relationships with external partners.

Skills

Customer service

Fluency in French

Organizational skills

Communication skills

Job description

We are looking for a Destination Services Consultant – French Speaker to deliver tailored mobility solutions and provide an outstanding relocation experience to our clients and their employees.

This role is all about ensuring smooth, stress-free transitions across borders by combining excellent customer care with efficient coordination behind the scenes.

Key Responsibilities

• Act as the main point of contact for clients and assignees throughout their relocation journey.
• Carry out needs assessments and apply a detailed understanding of client mobility policies.
• Organize services such as temporary housing, property searches, schooling, and settling-in support.
• Build and maintain relationships with external partners, including moving companies, landlords, and utility providers.
• Track costs and make sure services are delivered within budget and policy requirements.
• Identify potential issues early, resolve them promptly, and escalate when needed.
• Keep clients regularly updated on progress and milestones.
• Maintain accurate records, reports, and system data for accountability and transparency.
• Contribute to team meetings, training sessions, and wider projects to support continuous improvement.

Skills & Qualifications

• At least 1 year of experience in a dynamic, customer-facing role.
• Fluent in French (essential); other European languages are an asset.
• Strong customer service focus with the ability to manage pressure and competing priorities.
• Highly organized with exceptional attention to detail.
• Confident using technology and quick to learn new systems.
• Excellent communication and interpersonal skills with a proactive, problem-solving approach.
• Previous experience in relocation, HR services, or high-volume customer support is an advantage.
• Exposure to international environments or multicultural teams is highly desirable.