Welcome Hosts

Scottish Canals; Falkirk; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading visitor attraction in Falkirk is seeking Destination Associates to join their welcoming team. This role involves engaging with customers, assisting with purchases, and ensuring visitors have a memorable experience. Passionate individuals with excellent interpersonal skills who enjoy a dynamic work environment are encouraged to apply. Training and uniform provided, with salaries starting at £12.60 per hour, increasing to £13.45 from April 2026.

Qualifications

• Passion for tourism, travel, and outdoor activities.
• Ability to work well under pressure.
• Flexible in approach with the ability to work as part of a team.

Responsibilities

• Greeting customers as they enter our visitor centre.
• Checking people in for boat trips.
• Assisting with ticket purchases.
• Signposting guests.
• Supporting Travel Trade.

Skills

Excellent interpersonal skills

Customer service

Time management

Friendly and engaging nature

Job description

Salary: £12.60 per hour (£13.45 from 01/04/26)

Closing Date: 06/02/2026

Department: Destinations

Location: Falkirk

Hours Per Week: Various

Job Description

Scottish Canals is looking for Destination Associates – Welcome Hosts to join our friendly team at The Falkirk Wheel!

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2026 season. If you’re interested in tourism, travel, events, food & drink, boating and outdoor activities, then this could be the perfect opportunity for you. We have casual contracts available with a degree of flexibility around working patterns and hours.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. From welcoming thousands of international visitors, serving customers and creating memorable experiences, our associates enjoy a wide range of fun and exciting responsibilities. You will assist customers with purchases, supply information, keep our attractions looking their best and help to ensure our visitors have a 5-star trip to remember. The role will involve customer service, cash handling, replenishment of the gift shop, and the preparation of food and drink.

Full uniform and training will be provided.

Key Duties Include

• Greeting customers as they enter our visitor centre
• Checking people in for boat trips
• Assisting with the purchase of boat trip tickets
• Signposting guests
• Assisting Travel Trade

To Be Successful You Will Have

• Excellent interpersonal skills
• A real enjoyment for dealing with the public
• A confident, friendly, welcoming, helpful, engaging nature
• The ability to deliver a professional service to customers
• The drive to work across various disciplines (gift shop, café, tourism, events etc.)
• Good time management and organisational skillsThe ability to work well under pressure
• A sense of own initiative with the ability to work effectively as part of a team
• A flexible approach to the role

Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.60 per hour changing to £13.45 from 1 April 2026. You will work on a rota which may include weekends and bank holidays.

Take a look around the company https://www.scottishcanals.co.uk/corporate/join-our-team/