Desktop engineer

ICOR International, Inc.; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technical services firm is seeking a Desktop Engineer based in London. The role involves providing desktop installation, configuration, and support for various clients, including government agencies. Candidates must hold SC Clearance and DV for MOD sites, and possess excellent customer service skills. The position requires navigating W10/Win11 environments and knowledge of desktop and server technology.

Qualifications

• SC Clearance & DV required for MOD sites.
• Clean driving license needed for occasional travel.
• Ability to support W10/Win11 environments.

Responsibilities

• Provide desktop installation, configuration, and support.
• Perform troubleshooting on desktop and laptop systems.
• Assist users with technical queries in tech bar environments.

Skills

Desktop & Laptop hardware support

Mac OS experience

MS Office 365 and Teams

Wireless connectivity diagnostics

Server technology knowledge

Excellent customer skills

Tools

HP Proliant G8-G10

Dell server

Lenovo blades

Cisco

Job description

Overview

Job Description: Desktop engineer

Location: Blackfriars Road, London

Hours: cover between 0700 & 1900 pm (7.5 hours per day)

Requirements: SC Clearance & DV for MOD sites

Our Ring-Fenced Team comprises 15 engineers covering the London area for sickness, holiday cover, Resource on demand requests and project requests. The RFT covers several different customer accounts including government and banking customers so you will be required to gain clearances for several different customers including Government SC and DV.

Senior Customer Engineers provide intermediate to advanced level desktop installation, configuration, support and troubleshooting services. Senior Customer Engineers can also provide basic Wintel server installation, configuration, administration, and break fix repairs. A Senior Customer Engineer is hardware and software skilled and accredited through the appropriate vendor training programs.

Required to work on MOD so rules regarding nationality will apply. Willingness to drive a vehicle supplied by customer on occasion where required to travel to different customer satellite sites so clean driving license required

• Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.
• Mac OS experience and knowledge, desktop and Mac Book
• Good MS office products experience - Office 365 and Teams.
• Experience of using Apple, Android and other mobile devices.
• An understanding of wireless connectivity and fault diagnostics.
• To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments.
• Able to navigate around the OS, to find and recreate desktop shortcuts.
• Able to add printers and map network connections.
• Able To follow scripts to build and configure laptops and desktops.
• To perform moves and changes and set up workstations.
• Experience and knowledge in Server technology including datacentre – HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.
• Cisco knowledge
• Excellent customer skills are essential