Deskside Technician

ECS Resource Group Ltd; England; On-site; GBP 40,000 - 45,000; Full time

Job summary

A global infrastructure consultancy is seeking a Deskside Technician to provide onsite support in Maidenhead. The role involves hardware repairs, software support, and managing PC lifecycle for serialized devices. The ideal candidate will have strong customer service skills and previous experience in IT support, particularly with VIP users. Competitive salary offered between £40,000 - £45,000.

Qualifications

• Previous PC hardware/software, network, and print support experience.
• Detail-oriented with strong organisational skills.
• Ability to communicate professionally with a sense of urgency.

Responsibilities

• Manage non-warranty hardware repair.
• Provide deskside software support.
• Conduct installations, moves, and changes for serialized devices.

Skills

PC hardware/software support

Network support

Customer service skills

Organisational skills

Tools

ServiceNow Ticketing system

Job description

Deskside Technician - Onsite in Maidenhead- 40,000 - 45,000

A Global Infrastructure Consultancy are currently recruiting for a Deskside Technician to be based onsite in Maidenhead

Essential Duties & Responsibilities:

• Non-Warranty Hardware Repair
• Warranty Repair and Management
• PC lifecycle and Asset Management for Serialised Devices
• Installations, moves, and changes for Serialised Devices
• Deskside Software Support
• Smart Hands Support
• VIP Support
• Conferencing Support
• Event Support

Required Skills:

• Previous PC hardware/software, network and print support experience.
• Previous VIP support experience
• Ideally have ServiceNow Ticketing system or have used a similar system.
• Must be detail-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
• Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
• Strong organisational skills and ability to prioritise workload, someone who is energised by helping people and making things happen.

Please apply for further information

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process