Deputy Manager

St Luke’s Hospice; Sheffield; On-site; GBP 20,000 - 25,000; Part time

Job summary

A charitable organization is seeking a motivated Deputy Shop Manager to join their team in Sheffield. This 22.5 hour per week role involves supporting the Shop Manager, leading a team of staff and volunteers, and promoting sustainability. The ideal candidate will have experience in retail management, strong communication skills, and be able to work positively in challenging situations. You will manage stock, achieve profit targets, and ensure high standards in shop presentation. A competitive benefits package is offered.

Benefits

Ongoing training and development

Competitive benefits package

Qualifications

• Previous retail/customer-facing experience.
• Ability to recruit, train, and motivate volunteers or staff.
• Working knowledge of relevant regulations and financial guidelines.

Responsibilities

• Lead on achieving profit targets by maximizing sales and minimizing costs.
• Ensure high standards of customer service, shop display, and cleanliness.
• Manage stock efficiently, including pricing, rotation, and disposal.

Skills

Communication skills

Team leadership

Problem-solving

Organizational skills

Job description

Its an exciting time to be joining the St Lukes retail team, as we expand the portfolio of our shops, and enhance the St Lukes supporter and colleague experience. The role of Deputy Shop Manager is integral to the expansion and innovation project, whilst generating the much needed income to support 6000 people every year across Sheffield.This is a 22.5 hour a week post.We are looking to recruit an enthusiastic, experienced and motivated Deputy Shop Manager to join the retail team. You will be responsible for supporting the Shop Manager in managing the Crystal Peaks shop.Strong communication skills are essential, to lead a team of staff and volunteers from different backgrounds, to promote the work of St Lukes and highlight the benefits of sustainability. Being a leader and motivator who has the ability to resolve problems, make decisions with a positive attitude, and deal sensitively in difficult or distressing situations is essential.Having the knowledge, the experience and determination to exceed budgets, monitoring costs, and an ability to work commercially within the retail sector are key components to the role.

Main duties of the job

Lead on achieving profit targets by maximizing sales and minimizing costs.Ensure high standards of customer service, shop display, and cleanliness.Manage stock efficiently, including pricing, rotation, and disposal.Promote St Lukes and its work, engaging with stakeholders and the public.Recruit, train, and motivate volunteers and staff.Implement necessary procedures and ensure compliance with health, safety, and security standards.Collaborate with the fundraising and marketing team to enhance St Lukes image.

About us

At St. Lukes, we offer more than just a job we offer a fulfilling career where you can truly make a difference. In addition to a supportive work environment, we provide opportunities for ongoing training and development, a competitive benefit package, and a chance to be part of a compassionate and dedicated team. You can find out more about our benefits here: https://www.stlukeshospice.org.uk/work-for-us-benefits

Job responsibilities

Previous retail/customer-facing experience.Ability to recruit, train, and motivate volunteers or staff.Working knowledge of relevant regulations and financial guidelines.Excellent communication, organizational, and problem-solving skills.Positive attitude, empathy, and ability to work unsocial hours when required.Full driving license preferred.This post is subject to a Disclosure and Barring Service (DBS) check.

Person Specification

Experience

• Previous experience working with people from a variety of backgrounds.
• Experience of maintaining administrative procedures
• Previous experience of managing staff or volunteers
• Previous experience gained within a retail/customer facing role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.