Dental Receptionist

University of Suffolk Dental CIC; Ipswich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading dental organization located in Ipswich is looking for an experienced Dental Receptionist to join their team on a full-time basis. This role requires a calm and professional demeanor while welcoming service users, managing appointments, and providing information about NHS charges. Ideal candidates should have experience in a dental setting, strong communication skills, and a flexible approach. Competitive salary and benefits are offered as part of a supportive work environment.

Benefits

Competitive salary

Generous annual leave entitlement

Workplace pension

Opportunities for professional development

Supportive work environment

Flexible working arrangements

Qualifications

• Experience working in a dental setting as a receptionist or dental nurse.
• Dependable and organized.
• Flexible with a strong teamwork orientation.

Responsibilities

• Welcoming service users and their carers.
• Dealing with enquiries about the dental service.
• Booking and rescheduling appointments.
• Providing updates to service users.
• Explaining NHS service user charges.

Skills

Excellent communication skills

Personable and highly motivated

Teamwork ability

Ability to keep calm in a fast-paced environment

Job description

Come and join our amazing team in our state‑of‑the‑art dental facility and truly make a difference to the local people in Suffolk and North‑East Essex. The University of Suffolk Dental CIC represents a step‑change in dental care in Suffolk and North‑East Essex, and we are looking for an experienced Dental Receptionist to join our team on a full‑time basis.

This is a full‑time position – 37.5 hours per week, Fixed‑term for one year.

Key Responsibilities

• Welcoming and receiving service users and their carers into the dental service
• Dealing with telephone and face‑to‑face enquiries about the dental service in a professional and empathetic manner
• Booking, rescheduling, and amending appointments for service users, which will include direct face‑to‑face and telephone contact
• Offering regular updates to service users waiting and where appropriate, explaining any reason for the delay in being seen
• Explaining NHS service user charges using professional judgement and empathy when there may be barriers to understanding
• Providing advice and information to service users and/or carers, ensuring that leaflets and all information presented is current
• Collaborating with the dental team, senior management, and wider colleagues to maintain the effective running of the dental service
• Administration duties including updating internal systems

Requirements

• Experience working in a dental setting (dental nurse or receptionist)
• Excellent communication skills
• Personable, highly motivated, flexible, dependable, and organised
• Ability to keep calm and professional in a fast‑paced environment
• Strong teamwork ability with an enthusiastic attitude

About Us

We are an innovative Dental Social Enterprise and a unique partnership between the University of Suffolk and Suffolk and North‑East Essex Integrated Care Board that really wants to make a difference to people through the delivery of accessible NHS dental care. We are a purpose‑led and values‑driven organisation. Our mission is clear – we are here to deliver ordinary dental care with extraordinary care. We care about the wellbeing of our staff and offer a flexible suite of benefits.

• Competitive salary
• Generous annual leave entitlement
• Workplace pension
• Opportunities for professional development and CPDUniform
• Supportive and collaborative work environment
• State‑of‑the‑art dental facilities
• Flexible working arrangements to suit work‑life balance

For More Information, Please See Job Description Attached.

We recommend that you apply as soon as possible, even if the closing date is in the future. Applications received may be reviewed before the closing date and should we receive a high number of applications for this post, or high‑quality applications which demonstrate suitability, we reserve the right to close the vacancy early. We may hold interviews as and when applications are received, and we reserve the right to offer to a candidate prior to the closing date.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.