Delivery Support Engineer

British Airways PLC; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major airline company is seeking a Delivery Support Engineer to enhance operational performance and ensure aircraft compliance. This role requires proven decision-making skills, strong technical knowledge, and the ability to work under high pressure. The successful candidate will collaborate with engineering teams to resolve airworthiness issues and optimize delivery plans. The position demands excellent communication and leadership abilities, making it ideal for those with extensive experience in operational management in a fast-paced environment.

Benefits

Professional development training

Training at state-of-the-art Learning Academy

Staff travel benefits

Qualifications

• Proven decision-making skills in a complex business environment.
• Strong technical knowledge of modern large aircraft.
• Experience using Continuous Improvement processes.

Responsibilities

• Support the EDM to deliver operational performance.
• Manage airworthiness issues and compliance.
• Build relationships with stakeholders in engineering.

Skills

Decision-making skills

Excellent influencing skills

Communication skills

Leadership skills

Prioritisation skills

Operational management experience

Technical knowledge of aircraft

Customer focus

Education

Technical/operational qualification or engineering apprenticeship

UK/EASA or equivalent Part 66 maintenance licence

Aircraft production/technical background

Tools

IT systems including aircraft monitoring software

SAP

Microsoft Office 365 suite

Job description

A Career Without Limits

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

Since then, British Airways has gone on to deliver game-changing achievements. First we broke the record for the fastest transatlantic flight with Concorde. Then we became the very first airline to introduce fully lie-flat seats on board.

It was our exceptional engineering teams that brought these pioneering and original ideas to life.

This is your chance to join one of the most diverse and innovative departments at British Airways, at a time when we're re-imagining the way we fly the skies.

The role:

Delivery Support Engineer

Responsible for supporting the EDM to deliver a stable Engineering plan and outstanding operational performance to support the 24hr Engineering Operation. As the Delivery Support Engineer, you will use your Technical and Procedural knowledge to support the EDM ensuring compliance is maintained and processes and procedures are followed. You will have daily interaction across Engineering and Combined Operations to deliver safe and serviceable aircraft on time to plan in order to meet our business goals.

What you’ll do:

• Support the EDM on-shift and support the Operational Delivery Team and Maintrol
• Demonstrate the required hallmarks and behaviours using the information available to you to maintain Engineering operational oversight
• Support the EDM to ensure aircraft compliance, managing all immediate airworthiness issues as they arise
• Drive plan achievement and operational performance
• Identify and build collaborative relationships with key stakeholders within engineering and across British Airways to ensure focus on providing customer satisfaction and plan delivery
• Promote a culture of continuous improvement and challenge the status quo to drive improvement into operational processes and delivery
• Have responsibility for ADD / Op Def clearance process across Engineering and monitoring to drive success
• Manage the expeditious return to service of all unscheduled unserviceable aircraft worldwide
• Continuously monitor and act to improve ETS for casualty and planned aircraft inputs
• Support the EDM in making "on the day" operational decisions and achieve the agreed performance measures, hold stakeholders to account for delivery of the plan by building relationships and identifying blockers that can be overcome
• Communicate with a wide range of departments/colleagues across Engineering and Global Operations on a regular basis providing updates on operational issues as required
• Arrange/co‑ordinate/attend/manage meetings as appropriate to fulfil the responsibilities of supporting the EDM
• Support the development and maintenance of Engineering procedures for accidents, incidents and business continuity issues
• Perform other assignments and duties as required

What you’ll bring to British Airways:

• Adapt behavioural approach to suit different business situations
• Proven decision‑making skills in a complex business environment
• Use initiative to develop and deliver work packages in a planned environment
• Excellent influencing skills and ability to drive delivery and effect outcomes
• Excellent written and verbal communication skills, effective in a planned and operational environment
• Proven prioritisation skills and comfortable with ambiguity
• Ability to operate effectively in a high‑pressure environment
• Strong leadership and people management skills
• Considerable experience working in a fast‑moving operational environment
• Management and leadership of professional and specialist staff in a regulated environment
• Considerable experience of working autonomously and managing competing priorities
• Operational management experience in large workforce areas
• Experience using Continuous Improvement processes to improve business performance
• Uncompromising in safety and delivery
• Customer and colleague focused
• Clear and articulate communicator
• Resilient under pressure

Your experience:

• An appropriate technical/operational qualification, engineering apprenticeship or operational management experience (Essential)
• Extensive aircraft production/technical background (Essential)
• Holder UK/EASA or equivalent Part 66 maintenance licence (Preferred)
• Strong technical knowledge of modern large aircraft, their structures, systems and powerplant (Essential)
• Hands‑on maintenance experience on British Airways operated aircraft types (Preferred)
• Working knowledge of aircraft operations control centre working practices (Preferred)
• Understanding of Part‑21, Part‑M and Part‑145 regulations (Preferred)
• Understanding of aircraft maintenance planning principles (Preferred)
• Proficient in IT system including aircraft monitoring software, SAP (Desirable) and the Microsoft Office 365 suite (Essential)

What we offer:

As an airline, we never want to stand still. The same goes for our people.

We're committed to upskilling our engineers and providing professional development training so you can progress in your area of expertise. That way, you’ll attain the highest levels of professional achievement as we continue to invest in new technology, equipment, and aircraft.

Training modules are offered through self‑study courses, or structured learning programmes, and delivered at our state‑of‑the‑art Learning Academy at London Heathrow.

When you work in an engineering role at British Airways, you'll be joining a high‑performance culture. It's a time‑pressured environment too, but the challenges here are exciting and diverse, and you'll be part of projects you won't find anywhere else. That's what keeps our exceptional colleagues inspired to do their best work. We also offer fantastic rewards, including great staff travel benefits.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the w