Delivery Manager - Service

Co-op Group; Manchester; Hybrid; GBP 50,000 - 58,000; Full time

Job summary

A leading retail cooperative in Manchester is seeking a Delivery Manager to enhance service delivery within their Business Services. The role involves ensuring the successful integration of new services, building relationships across teams, and improving operational processes. Ideal candidates will have strong service management experience and a passion for collaborative problem-solving. The role offers competitive salary and extensive benefits including annual bonuses, health care, and flexible working arrangements.

Benefits

28 days holiday plus bank holidays

Annual bonus based on performance

Private healthcare

Access to a subsidised onsite gym

Coaching and training for career development

Qualifications

• Experience in business services or shared services environments.
• Ability to manage and improve services effectively.
• Confident in making decisions and prioritizing work.

Responsibilities

• Plan and manage the smooth transition of new services into CBS.
• Build strong relationships with teams taking on new services.
• Create clear plans for teams handing over and receiving services.

Skills

Service management

Relationship building

Problem-solving

Risk management

Collaborative work

Job description

Overview

Delivery Manager - Services — £50,000 - £58,000 plus great benefits including up to 10% pension contribution (Work Level 5). Manchester city centre - hybrid role with time between home and the office around once a week (based on business needs).

We're looking for a Delivery Manager who's passionate about great service—someone who can help us shape, grow and improve the way we work across Co-op Business Services (CBS). CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You\'ll play a key role in helping CBS to support and realise our group vision of \"co-operating to build more value for member-owners every day\".

As a Delivery Manager, you\'ll play a key role in helping us bring new services into CBS, making sure they\'re set up in the right way, work well for our teams, and meet the needs of the wider business. You\'ll work closely with colleagues across Co-op to spot opportunities, reduce duplication, and make things simpler and more cost-effective. If you\'re ready to help us shape brilliant services and make everyday work better for our colleagues and communities, we\'d love to hear from you.

What you\'ll do

• Work with teams across Co-op to spot activities that could move into CBS, helping us streamline how we work and reduce costs
• Plan and manage the smooth transition of new services into CBS — making sure risks are understood and managed, and that everything\'s set up properly
• Build strong relationships with teams taking on new services, and help embed new ways of working using our service framework
• Make sure service standards are clear, consistent and well-reported — and help share best practice across the team
• Work with service leads and managers to design and deliver services that meet business needs and feel seamless to the people using them
• Get to know our business inside out — understanding different teams\' needs and making sure our service designs work now and in the future
• Build honest, constructive relationships with partners and leaders across Co-op, helping us work as one team and spot opportunities to simplify and improve
• Create clear plans for teams handing over services and those taking them on, so everyone knows what to expect
• Role model inclusive, collaborative behaviour and support others to learn and grow

This role would suit people who

• Have experience working in business services or shared services environments
• Have service management experience
• Know what it takes to manage and improve services
• Are great at building relationships and working with different teams
• Can spot risks early and know how to tackle them
• Are confident making decisions and prioritising work
• Enjoy solving problems and finding better ways of doing things
• Love working with others and bringing people together to get things done

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app - giving you access to a percentage of your pay as you earn

Building a diverse environment

We\'re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you\'d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we\'ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion

Please note that we may close applications for this role early.

As part of your application, you\'ll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you\'re a current Co-op colleague, this does not need to be completed.