Delivery Manager

Blackapple Solutions LLC; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology consulting firm is seeking a Delivery Manager to oversee service delivery for contracts in London, England. The ideal candidate will have a minimum of 3 years experience in the UK, strong communication skills, and the ability to manage multiple service lines. Responsibilities include ensuring compliance with SLAs and optimizing service delivery across applications and infrastructure services.

Qualifications

• 3 years of work experience in the UK geography.
• In-depth understanding of the onsite/offshore delivery model.
• Transition experience as a Transition Manager or equivalent.

Responsibilities

• Manage a Managed Services contract with defined SLAs.
• Handle multiple service lines for the same customer.
• Work in a matrixed organization structure.

Skills

Application Management Services (AMS)

Infrastructure Management (IM)

Service Delivery tools and dashboards

Communication skills

Job description

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming internationally renowned Systems Integration Company.

Overview

Role: Delivery Manager. Location: London, England. Job type: Permanent. Client: NIIT Technologies.

Responsibilities

• Functional expertise in either Application Management Services (AMS) or Infrastructure Management (IM).
• Must have successfully handled a Managed Services contract with defined SLAs and risk/reward clauses, as SDM or SDH.
• Knowledge of Service Delivery tools and dashboards for a single or multiple service lines.
• At least 3 years of work experience in the UK geography.
• In-depth understanding of the onsite/offshore delivery model.
• Good spoken and written communication skills.
• Prior experience of managing multiple service lines for the same customer (Applications and Infrastructure Services, or Applications and Business processes).
• Transition experience as a Transition Manager or Service Delivery Manager or Service Delivery Head.
• Ability to work in a matrixed organization structure (across the boundaries of organizational units).
• If not personal experience, at least the knowledge of basic TUPE regulations.
• At least one work stint for a General Insurer or Life & Pensions provider (can compromise on this for exceptional candidates).
• Willing to travel to India as per work needs, up to 10–15% of the time, though likely to be lower.

Desirable Qualifications

• Experience or ability to handle subcontracted service providers on a main contract.
• Understanding of Regulatory and Compliance requirements in the UK General Insurance or Lloyd's Insurance market.
• Hands on TUPE experience.
• Ability to optimize service delivery across Applications and Infrastructure services.
• Anticipated work experience is 14 to 18 years, but flexible on this account.

All your information will be kept confidential according to EEO guidelines.