Delivery & Logistics Support Specialist

FedEx Group; Woodbury Salterton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global express transportation company in Woodbury Salterton is seeking an Operations Support Agent to ensure customers' urgent packages reach their destinations on time. This role requires strong customer service skills, effective communication, and the ability to work in a fast-paced environment. Responsibilities include answering calls about delivery queries, sorting deliveries, and maintaining data in tracking systems. Full training is provided within a supportive team atmosphere, emphasizing diverse and inclusive workplace values.

Benefits

Competitive pay

Full training

Career growth opportunities

Qualifications

• Ability to work in a fast-paced environment and adhere to strict timelines.
• Proficient in handling customer queries and reports.
• Experience working in team settings and ensuring effective collaboration.

Responsibilities

• Answer incoming calls related to collection requests and delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries/collections as needed.
• Prioritize and re-allocate failures for next-day delivery.
• Use the Customer Delivery Option system effectively.
• Input data into tracking systems.
• Maintain effective communication with team and managers.

Skills

Customer service

Communication

Problem-solving

Job description

A leading global express transportation company in Woodbury Salterton is seeking an Operations Support Agent to ensure customers' urgent packages reach their destinations on time. This role requires strong customer service skills, effective communication, and the ability to work in a fast-paced environment. Responsibilities include answering calls about delivery queries, sorting deliveries, and maintaining data in tracking systems. Full training is provided within a supportive team atmosphere, emphasizing diverse and inclusive workplace values.