Defect Analyst

Mars IS UK; Slough; On-site; GBP 50,000 - 65,000; Full time

Job summary

A global leader in pet care and food is seeking a Defect Analyst to oversee defect management strategies during their SAP S/4HANA transformation project. The ideal candidate will have at least 3 years of experience in ERP/SAP projects, excellent documentation and relationship-building skills, and a keen eye for detail. You will work collaboratively with project teams and stakeholders to ensure timely defect resolution and drive continuous improvement across the defect process.

Benefits

Best-in-class learning and development

Competitive salary and benefits package

Company bonus

Qualifications

• At least 3 years of experience in ERP/SAP Development or Transformation projects.
• Experience in a coordinating role and defect management.
• Strong attention to detail with good organizational skills.

Responsibilities

• Cooperate with the Defect Manager on defect management strategy.
• Track, analyze, and manage defects during testing.
• Prepare and present defect reporting to stakeholders.

Skills

Defect Management

SAP products and technologies knowledge

Testing Management Processes

Excellent documentation skills

Relationship-building skills

Risk management

Tools

JIRA

SNOW

AzureDevOps

Job description

Job Description:

As we work to transform and optimise Mars, a new program has been mobilised by the Mars leadership team. The program is focused on the design and implementation of SAP S/4HANA in Mars across Segments (Petcare, Corporate, Snacking & Food). Much more than a simple “Lift and Shift,” this program will undertake a major process simplification and harmonisation scope as we digitally transform our business.

The program will focus primarily on eight mega process areas: Finance, Source to Pay (procurement and vendor mgmt.), Plan to Fulfill (manufacturing and distribution), Lead to Cash (order processing and payment), Governance, Engage to Consume (marketing), Idea to Market (R&D), and Recruit to Retire (HR). This program requires a Technology and Transformation Team for delivering the technical foundations and operational readiness of the S/4HANA Transformation.

As part of the Transformation Team, the test workstream will deliver a robust best practice test service which will be scalable to meet the requirements of Mars future deployments. This team will provide a robust strategy, governance, methodology, tooling and quality.

As part of this transformation, a new role has been created for a Defect Analyst, to drive quality assurance efforts to our SAP S/4 HANA environment.

Do you thrive working in the project environment? Do you have an understanding of SAP products and technologies and previous experience coordinating Defect Management? If so, join us in delivering this sustainable, business-driven S/4HANA program and in driving a successful digital transformation, to make a significant positive impact.

What are we looking for?

• Have an IT background with at least 3 years of experience in ERP/SAP Development, Implementation or Transformation projects in a coordinating role
• Have a knowledge of testing management processes and standards
• Experience in a coordination role in a transformation project with ability to deliver
• Be very well organised with experience in effectively meeting deadlines, and monitoring, summarising data, and communicating defect status across various stakeholder groups
• You need to have attention to detail and resilience in negotiating with multiple System and Business Integrators to ensure defect resolution is performed in a timely manner
• Be actively alert and able to do risk management of the defect process to ensure completion remains on track
• Have team player attitude and hunger to develop new professional skills combined with proactive, development-minded, and goal-focused attitude to work
• Excellent documentation, visualisation and presentation skills • Have experience working with System Integrator and Business Integrator, 3rd parties
• Excellent relationship-building, networking and influencing skills with ability to function successfully in a team environment • Ability to work under pressure and maintain a professional manner

What will be your key responsibilities?

• Defect Management Strategy: Cooperate with the Defect Manager in building a robust defect management strategy
• Defect Management: Track, analyse, and manage defects identified during testing, ensuring that they are resolved in a timely manner. Set the team up for success by setting up collaboration opportunities for example using Teams
• Defect QA: Ensure all teams are following the defect process, evidence is correctly captured, and documentation completed before closure
• Collaboration & Communication: Work closely with the Defect Manager and project teams, business stakeholders, and IT departments to ensure we get regular updates on defects, planned fixed dates are adhered to and highlight any issues or risks. Provide additional support with testing tools to ensure key data is recorded during the defect lifecycle
• Reporting & Analysis: Prepare and present defect reporting and analysis to stakeholders
• Continuous Improvement: Identify areas for improvement in the defect process
• Tools: Experience in testing tools (JIRA, SNOW, eCATT, SAP Solution Manager, AzureDevOps, Cloud ALM or equivalent such as HP/MF ALM) for test management
• Manage cross-team and stakeholder relationships to drive collaboration and meet shared goals
• Live and exemplify the Five Principles of Mars, Inc. within self and team

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

#TBDDT