Debt Recovery Assistant

CONNELLS GROUP; Leighton Buzzard; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading property management firm in Leighton Buzzard is seeking a Debt Recovery Assistant responsible for maintaining debtor accounts and ensuring timely payment of overdue invoices. You will communicate effectively with various departments and support the Debt Recovery team. A successful candidate will demonstrate strong communication skills, attention to detail, and a pro-active approach to tasks. This role offers an opportunity for those looking to grow in a supportive environment.

Responsibilities

• Chase overdue invoices by telephone, text, email & letter.
• Maintain accurate records of all chasing activity.
• Ensure pre-legal correspondence issued.
• Communicate effectively with all company levels.
• Support team members to ensure all functions are carried out.

Skills

Tenacity and enthusiasm

Excellent communication skills

Good keyboard skills

High numeracy and attention to detail

Team player with a flexible approach

Outgoing personality

Self-starter

Strong organisational skills

Continuous improvement mindset

Risk recognition skills

Tools

Word

Excel

Outlook

Job description

Debt Recovery Assistant

We are looking for a Debt Recovery Assistant to be based in our head office in Leighton Buzzard . You will be responsible for maintaining debtor accounts and ensuring all overdue invoices are chased and paid on a timely basis, in line with company policy.

Main Activities

• Chase overdue invoices by telephone, text, email & letter within agreed timescales
• Maintain accurate and detailed records of all chasing activity
• Ensure pre-legal correspondence issued
• Maintain a positive working relationship with branches
• Advise branches on procedure & process where and when appropriate
• Communicate effectively with all levels and departments within the company
• Support other members of the Debt Recovery team if required to ensure all daily Debt Recovery functions are carried out should staff be on holiday/sick leave
• Answer internal/external queries in an effective and timely manner
• Undertaking any other duties which may be requested by the Line Manager

Additional Activities

• Issuing County Court Claims
• Liaising with the Court and Court Mediators
• Liaising with the relevant individuals in regards to disputed claims
• Preparation of Witness Statements on behalf of the company
• Communicating with Defendants
• Preparing Court Orders when required
• Liaising with Group Legal and Counsel
• Follow up communication post Judgment
• Forwarding cases to Enforcement
• Post Enforcement liaison and updating systems

Skills Required

• Tenacity and enthusiasm
• Excellent communication skills at all levels
• Good keyboard skills and competence of Word, Excel and Outlook
• High standard of numeracy, accuracy with attention to detail
• A team player with a flexible approach and a willingness to learn
• Outgoing and confident personality who is able to operate at all levels
• A self-starter who is pro-active and can set and achieve goals
• Strong organisational & time management skills
• Looking for continuous improvement of best practices in order to positively impact business results
• Ability to recognise potential risks to the Company that should be escalated

To view the benefits included please click here

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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