Dealer Management Systems Consultant - Aftersales

Listers Group; Metropolitan Borough of Solihull; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading automotive group in the United Kingdom is looking for a Dealer Management Systems Consultant to join their Systems Team. This unique role involves supporting aftersales operations and requires knowledge of Keyloop and DMS-related processes. Responsibilities include training staff, troubleshooting issues, and ensuring compliance with company standards. The position comes with benefits like 25 days holiday and a company car. Successful candidates will have a valid UK driving license and expertise in automotive aftersales processes.

Benefits

25 days holiday plus bank holidays

Company car

Pension scheme

Health & wellbeing benefits

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

Qualifications

• Experience in aftersales processes within the automotive retail sector is preferred.
• Knowledge of Keyloop Aftersales in Rev8 and Drive DMS is essential.
• Valid UK driving license is required.

Responsibilities

• Provide first point of contact for DMS-related queries.
• Train users on DMS and related systems.
• Implement DMS into new or existing sites.
• Conduct aftersales health checks.

Skills

Aftersales processes (service, parts, warranty, workshop)

Knowledge of Keyloop (Kerridge)

Understanding of DMS links to manufacturer systems

Report writing ability (DMS Repgen)

Teamwork and initiative

Job description

Dealer Management Systems Consultant (Aftersales)

This is a unique opportunity within Listers Group, offering a position that is rarely available. The successful candidate will join the Systems Team, focusing on supporting the aftersales aspect of the Dealer Management System (Keyloop Rev8 and Drive) and associated third‑party software. This role presents an excellent chance to make a difference to business operations by assisting and supporting staff members to excel in their roles.

A significant portion of the role will be based at various Listers Group Dealerships. There will also be requirements to work from the Head Office located in Stratford‑upon‑Avon, as well as the training centre in Solihull, whenever necessary.

Role and responsibilities

• First point of contact for DMS and related third‑party systems queries and issues, ensuring a resolution in a timely manner.
• Training and mentoring new and existing users on the DMS and other related systems (e.g. eDynamix, RTC, etc). Training may be held at the site, at the Listers training centre or via Microsoft Teams.
• Maintaining and enforcing group policies and standards.
• Implementing the DMS and associated systems into new sites or existing sites.
• Maintenance and creation of Aftersales and other related systems, procedural and training documentation.
• Daily DMS house‑keeping duties.
• Carry out aftersales health checks, working with both dealership and Central Aftersales support functions to implement any training or processes required.
• Travel throughout all Listers sites (including manufacturer and other third‑party companies), and where necessary this may necessitate occasional overnight stays.
• Provide out of hours/weekend support in relation to the annual parts stock check, any new company acquisitions and ad hoc projects.
• Any other related tasks as required.

Required Skills/Experience

• Experience of aftersales processes (service, parts, warranty, workshop) within the automotive retail business is preferred and an understanding of aftersales links to CRM, accounts and vehicle admin.
• Knowledge of Keyloop (Kerridge) Aftersales support and implementation in the Rev8 and Drive DMS.
• Knowledge of DMS links to manufacturer systems and third‑party software.
• Ability to work on your own initiative and as part of a team, be highly motivated with a strong attention to detail and able to prioritise time to meet deadlines.
• DMS Repgen report writing ability would be advantageous.
• The applicant must hold a valid UK driving licence.

Benefits

• 25 days holiday plus bank holidays
• Company car
• Pension scheme
• Health & wellbeing benefits
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme