Data Insight Analyst

Residential Management Group; Northwich; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading analytics firm in Northwich is seeking a Data Insight Analyst to leverage Salesforce and Power BI for actionable reporting and insights. This hybrid role involves analyzing customer surveys and collaborating with senior stakeholders to enhance service strategies. The ideal candidate will have strong analytical and communication skills, with experience in data analytics and forecasting. Enjoy a competitive benefits package including 27 days holiday, healthcare cashback, and pension schemes.

Benefits

27 days holiday plus Bank Holidays

Free healthcare cashback plan

Sponsorship for study and qualifications

Pension scheme (matched up to 7%)

Life assurance (4 x annual salary)

Access to shopping discounts and cashback offers

Qualifications

• Proven experience in Salesforce and Power BI reporting.
• Strong analytical skills with actionable insights delivery.
• Ability to work independently and manage multiple priorities.
• Excellent communication skills for presenting complex data.
• Experience in customer survey analysis and forecasting desired.

Responsibilities

• Leverage Salesforce and Power BI for reporting.
• Uncover trends and deliver insights for strategic decisions.
• Analyze customer survey results for service improvement.
• Interpret statistics with senior stakeholders’ collaboration.
• Monitor customer service performance metrics.
• Forecast performance metrics for target setting.

Skills

Salesforce reporting

Power BI reporting

Analytical skills

Communication skills

Job description

Are you an experienced analyst with a passion for data-driven decision making?

We're looking for a proactive Data Insight Analyst to join our team in Northwich. This is a unique, lone-standing role—ideal for someone who thrives independently and enjoys being the go-to expert for all things data.

Where will I be Working?

Hybrid Working based out of Northwich (CW9 7LN) - 4 days in the office, 1 day working from home. Please note we are unable to consider anyone looking for a fully remoteworking role at this time

Working hours

Monday to Friday 37.5 hours per week

Key Responsibilities

• Salesforce & Power BI Reporting : Leverage your expertise in Salesforce and Power BI to produce clear, actionable reports and dashboards, supporting business performance and customer service metrics.
• Analytical Focus : This is not a role for simply providing action points. We need someone who can dig deep into data, uncover trends, and deliver meaningful insights that drive strategic decisions.
• Customer Survey Analysis : Take ownership of analysing customer survey results, focusing on performance and feedback. Your insights will help shape our approach to customer service and satisfaction.
• Collaboration : Work closely with senior stakeholders to interpret survey and customer statistics, ensuring our strategies are informed by robust data.
• Customer Service Metrics : Monitor and report on key customer service metrics, providing clarity on performance and areas for improvement.
• Forecasting : Compare and forecast performance metrics across last year, this year, and next year, helping us set realistic targets and track progress.

What We're Looking For

• Proven experience in Salesforce and Power BI reporting.
• Strong analytical skills, with a track record of delivering actionable insights.
• Ability to work independently and manage multiple priorities.
• Excellent communication skills, able to present complex data in a clear, accessible way.
• Experience in customer survey analysis and forecasting is highly desirable.

What does RMG have offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including :

• 27 days holiday plus all Bank Holidays
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24 / 7 access to remote GP Services)
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!