Data Entry Clerk

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare organisation in North Cumbria is seeking a Data Entry Clerk to support the Patient Experience Team. The role involves accurately entering patient feedback data, managing communications and assisting with various administrative tasks. Ideal candidates will have strong data entry skills and proficiency in Microsoft Excel. A commitment to maintaining patient confidentiality and effective teamwork is crucial. This position offers 30 hours of work per week with additional benefits.

Benefits

27-day holiday scheme

Flexible working scheme

NHS pension scheme

Employee Assistance Programme

Qualifications

• Experience in data entry with a focus on accuracy.
• Familiarity with Microsoft Excel for data management.
• Strong communication skills for effective team interaction.

Responsibilities

• Provide data entry support for patient feedback.
• Maintain accurate records and manage incoming mail.
• Assist in monitoring and responding to patient feedback.

Skills

Data entry accuracy

Microsoft Excel proficiency

Effective communication

Team collaboration

Job description

Overview

Data Entry Clerk, 30 hours per week. The opportunity has arisen for a Data Entry Clerk to work as a member of the Patient Experience Team to provide support with the data entry of patient feedback received in the team - survey data and compliments. Ensure the accurate data entry is entered onto the patient experience tool. Accurate recording of compliments via Microsoft Excel. Open the mail that is delivered to the team, date stamp and distribute appropriately. Add data from IQVIA to posters - print and laminate posters. Ensure the effectiveness maintenance of the team\'s generic email inbox. Communicate effectively at all levels. Monitor free text comments on the patient experience tool. Provide patient feedback information in PDF format from the patient experience tool to collaborative staff when requested. Post requested leaflets / questionnaires / SAE to services / patients. Monitor national feedback websites and raise awareness of feedback with the team. Respond to all enquiries in a confidential, pleasant and helpful manner at all times. Answer the telephone, take messages and share with the identified team member. Work as a team member to maintain safe storage of confidential information. Collect completed patient feedback surveys from wards and outpatient areas (empty survey collection boxes). Maintain a clean workstation / area. To file any documents in a timely manner and in accordance to trust policy. Highlight data entry errors promptly and efficiently, in order to main the quality of data entered to improve the database. Take meeting notes at team meetings. Perform other ad hoc administrative tasks as agreed with the Patient Experience Manager.

About the Trust

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county. Our 5 key principles demonstrate our belief in the delivery of safe, high quality care every time:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Notes

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Application and Selection

• Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
• If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly

Disclosure And Barring Service On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The Changes Means That youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure. the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro Tel: [phone], or email:
Unlock Tel: [phone], email or complete the online form on the Unlock website

Please note the cost of the DBS check is increasing from 2 nd December and the new cost will be Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.

The Trust Is Committed To Safeguarding Adults And Children Therefore If The Post Is Subject To The Rehabilitation Of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as Amended) The Successful Candidate(s) Will Be Subject To a Criminal Records Check With The Disclosure And Barring Service (DBS). The Cost Of The DBS Must Be Met By The Successful Candidate(s) Through Salary Deduction. DBS Charges Are As Follows If Applicable To The Post

Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.

Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27-day holiday scheme rising to 33 after 10 years; Flexible working Scheme; Excellent opportunities for development; Competitive NHS Pension scheme; Access to NHS discounts with retailers and leisure companies; EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems. These schemes are subject to availability.

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