Data Center Operations Manager (M4 corridor), Data Center Operations (DCO)

Amazon.com, Inc; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading cloud service provider in the UK seeks a Data Center Manager to oversee the world's largest cloud computing infrastructure. The role involves managing teams, maintaining data centers, and improving processes. Ideal candidates should have over 5 years of IT management experience and a strong background in incident and crisis management. This position offers opportunities for innovation and leadership in a dynamic environment, alongside a commitment to diversity and inclusion.

Benefits

Diversity and inclusion initiatives

Mentorship and career growth resources

Work-life balance support

Qualifications

• 5+ years of people management experience within an IT environment.
• Experience in incident, threat, or crisis management.
• Proven management ability in previous roles within data centers.

Responsibilities

• Manage and develop teams of technicians to ensure performance.
• Maintain existing co-located and in-house data centers.
• Create and maintain metrics on all aspects of the data centers.

Skills

People management experience

Incident management

Budgeting

Systems administration (Linux or Windows)

Strong communication skills

Knowledge of Six Sigma tools

Experience in IT infrastructure domains

Job description

Data Center Manager – Amazon

As a Data Center Manager in Amazon, you will get to manage the world's largest cloud computing infrastructure. You will encounter interesting, challenging, and complex problems every day. As a technical manager, you can innovate to solve these issues and help drive Operations Excellence in all areas of your role.

Responsibilities

• Managing and developing teams of technicians, providing both technical and leadership expertise and ensuring highest levels of performance.
• Maintaining existing co-located and in-house data centers.
• Helping build and bring online new data centers.
• Constantly improving all processes and procedures to ensure we can innovate and improve.
• Assisting and managing relationships with external vendors and contractors.
• Liaising with internal teams and management groups.
• Ensuring compliance with and exceeding local Health & Safety standards in all data centers.
• Creating and maintaining metrics on all aspects of the data centers and utilizing those metrics to drive positive changes.
• Assisting in implementing service methodologies including incident management, problem management, change management and capacity management.

Qualifications

• 5+ years of people management experience within an IT environment.
• Experience in incident, threat, corporate investigations, law enforcement, security operations, crisis management or a related field that involves threat assessment, workplace investigations,/or incident response.
• Experience with budgeting, scheduling and cost reports.
• Experience in systems administration (Linux or Windows).
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred.
• Experience working in data centers or critical infrastructure.
• Experience in one or more IT infrastructure domains (storage, compute, networking, security, software development, systems administration, database engineering or administration, machine learning, cloud infrastructure, big data, DevOps, or other IT infrastructure domain).
• Experience in safety and security measures, ITIL foundation.
• Strong communication skills, both written and verbal, for explaining complex concepts.
• Proven management ability in previous roles within data centers or similar technical environments.

EEO Statement

Amazon is an equal opportunities employer. We believe passionately that a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice https://www.amazon.jobs/en/privacy_page to know more about how we collect, use and transfer the personal data of our candidates.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating—customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture: AWS has employee-led affinity groups that foster inclusion and empower employees to celebrate diversity. Ongoing events and learning experiences, including Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to embrace our uniqueness.

Mentorship & Career Growth: We continuously raise our performance bar with mentorship and career-advancing resources to help you develop into a well-rounded professional.

Work/Life Balance: We value work‑life harmony and support flexibility in our workplace and at home, enabling you to achieve success without sacrificing personal life.

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. AIS supports all AWS data centers and ensures continuous access to the innovations our customers rely on. We work on challenging problems with complex variables in the supply chain and seek talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with AWS across functions to deliver the highest standards of safety and security while providing scalable capacity at the lowest possible cost. You will experience an inclusive culture that welcomes bold ideas and empowers you to own projects to completion.