Damp And Mould Administrator

Niyaa People Ltd; Bath; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A housing association in Bath is seeking a Damp and Mould Administrator to support their team. The role involves assessing and managing damp and mould cases in compliance with Awaab's Law. Candidates should have customer service experience and strong communication skills, with familiarity in housing systems preferred. This is a temporary position offering £19 - £21 per hour, with hybrid working after initial training.

Qualifications

• Previous experience in a customer service or administrative role, ideally within housing or property services.
• Strong written communication skills, with the ability to produce clear and concise reports.
• Excellent attention to detail and the ability to manage a busy and varied workload.

Responsibilities

• Assess and triage reported cases of damp and mould, determining appropriate next steps.
• Refer relevant cases to the scheduling team for further inspection or remedial work.
• Maintain accurate and detailed records on internal systems.

Skills

Customer service experience

Strong written communication

Attention to detail

Tools

QL housing management system

Job description

Overview

We are seeking a highly organised and customer-focused individual to join a Housing Association in Bath as a Damp and Mould Administrator. This vital role will support their housing team in identifying, recording, and progressing cases of damp and mould, ensuring they are managed in line with the new Awaab's Law legislation.

Key Responsibilities

• Assess and triage reported cases of damp and mould, determining appropriate next steps in line with legal requirements.
• Refer relevant cases to the scheduling team for further inspection or remedial work.
• Maintain accurate and detailed records on internal systems, building reports and case summaries where required.
• Liaise with tenants, internal teams and contractors to provide timely updates and ensure effective case resolution.

Key Requirements

• Previous experience in a customer service or administrative role, ideally within housing or property services.
• Strong written communication skills, with the ability to produce clear and concise reports.
• Familiarity with QL housing management system is desirable but not essential.
• Excellent attention to detail and the ability to manage a busy and varied workload.

Role Details

Job Title: Damp and Mould Administrator

Location: Bath

Contract: Temporary until 31st March 2026

Hourly Rate: £19 - £21/hr

Working Hours: 37 hours - hybrid after the first 2 months

If this Damp and Mould Administrator role is for you then please apply or contact (url removed)