CX & Accessibility Project Lead (Hybrid London, 6 Months)

ManpowerGroup; England; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading global workforce solutions provider is seeking a Special Projects CX Manager to enhance customer experience through digital compliance and accessibility initiatives. The ideal candidate will manage key projects for improving digital journeys while ensuring adherence to legal and privacy standards. This role requires strong communication skills and a solid background in customer experience and project management. The position is hybrid based in London and offers opportunities for professional growth.

Qualifications

• 4+ years of experience in customer experience or digital project management.
• Strong understanding of CX methodologies like journey mapping.
• Hands-on experience with accessibility and data privacy tools.

Responsibilities

• Lead accessibility initiatives to meet WCAG standards.
• Manage cookie consent solutions ensuring alignment with GDPR.
• Conduct CX analysis to identify digital journey improvements.
• Oversee small-scale digital projects and track progress.
• Coordinate with legal teams on compliance and governance.

Skills

Customer experience

Digital project management

Stakeholder communication

Accessibility standards knowledge

Data privacy tools

Tools

One Trust

CRM platforms

Job description

A leading global workforce solutions provider is seeking a Special Projects CX Manager to enhance customer experience through digital compliance and accessibility initiatives. The ideal candidate will manage key projects for improving digital journeys while ensuring adherence to legal and privacy standards. This role requires strong communication skills and a solid background in customer experience and project management. The position is hybrid based in London and offers opportunities for professional growth.