Customs Specialist

Kuehne + Nagel; Kegworth; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading logistics company in the UK is seeking a Customs Administrative Support professional. The role involves preparing and presenting customs documentation as well as providing high-quality customer service. The ideal candidate will have customs experience and strong communication skills. This position offers a range of employee benefits designed to promote a healthy work-life balance.

Benefits

Pension plan

Employee assistance programme

Discounts and benefits through Route 2 Rewards

Mental health counselling

Qualifications

• Experience in customs and good understanding of customs procedures.
• Excellent communication skills – both verbal and written.
• Ability to work with tight deadlines.

Responsibilities

• Preparation and presentation of Import/Export Customs Documentation.
• Provide high quality customer service to both internal stakeholders & customers.
• Control and distribution of all relevant documentation.
• Resolution of Customer queries/issues via email and telephone.

Skills

Experience in customs

Experience in a customer facing role

Comprehensive computer skills

Excellent communication skills

Good problem solving skills

High level attention to detail

Tools

Word

Excel

Job description

Overview

Kühne + Nagel (AG & Co.) KG

Your role is to support all administrative activities within the Customs Department to enable the servicing of internal stakeholders and external customers. A significant aspect of this role is working to contractual terms with a range of customers.

Responsibilities

• Preparation and presentation of Import/Export Customs Documentation.
• Provide high quality customer service to both internal stakeholders & our customers
• Control and distribution of all relevant documentation.
• Resolution of Customer queries/issues via email and telephone/root cause analysis, corrective & preventative actions
• Work within Customer SOPs
• Mailbox Management
• Incoming entry requests/other incoming communications
• Perform data validity check
• Escalate deviations to SOP to External Customs Manager

What we would like you to bring

• Experience in customs and good understanding of customs procedures
• Experience in a customer facing role
• Comprehensive computer skills, including Word and Excel
• Excellent communication skills – both verbal and written
• Good problem solving skills and ability to work with tight deadlines
• High level attention to detail

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.