Customer Team Member

Co-op Group; Knutsford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prominent retail group is seeking a passionate Customer Team Member in Knutsford. This part-time role offers 16 hours per week, with flexible shifts including mornings and evenings. Responsibilities include providing excellent customer service, supporting store operations, and ensuring safety standards. Benefits include 31 days of holiday, a pension scheme, and extensive training. Join a team committed to inclusion and development, with opportunities for personal growth and community involvement.

Benefits

31 days holiday

Up to 10% pension contribution

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Full, paid training

Qualifications

• Genuine care for the needs of customers and members.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service.
• Support store colleagues to solve problems for customers.
• Ensure store safety and legality by keeping shelves stocked.
• Introduce new products and support community activities.

Skills

Customer service skills

Flexibility

Problem solving

Great people skills

Job description

Customer Team Member

Location: 7 Princess Street, Knutsford, WA16 6BY

Pay: £12.60 per hour

Contract: 16 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

We're looking for Customer Team Members to join our team at Co‑op.

Benefits

• 31 days holiday, bank holidays included (pro rata for part time colleagues)
• Employer up to 10% contribution to pension scheme
• Access to virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, nutrition and fitness consultations
• 30% discount on all Co‑op products in stores, plus 10% discount on all other brands
• Stream: a money management app giving you access to a percentage of your pay as you earn it
• Virtual employee assistance service 24/7
• Full, paid training and dedicated support for personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

What you'll do

• Friendly and thoughtful service – put customers first: respond to queries, champion Co‑op products and Membership, and deliver a great shopping experience
• Work together to make everyone's day better – support store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates and temperatures are correct
• Help introduce new products and services – make changes feel natural, sharing experiences with colleagues so everyone learns together
• Support your local community – get involved in activities and events

What this job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, able to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• Flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in-store plus 10% discount on all other brands
• Employer up to 10% contribution to a pension scheme
• Stream a money management app to access a percentage of pay as you earn it
• 31 days holiday, including bank holidays, pro rata for part time colleagues
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.