Customer Team Member

Blakemore Trade Partners; Addlestone; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading retail company in Addlestone is seeking a Customer Team Member for SPAR. This permanent role involves providing exceptional customer service and supporting store operations. Responsibilities include greeting customers, processing sales, and maintaining the sales area. Candidates should ideally have experience in a similar role and a keen approach to teamwork. The position offers up to £12.25/hr, various shifts, and an excellent benefits package, including staff discounts and a company pension scheme.

Benefits

Generous staff discount

Paid breaks

Company pension scheme

Paid maternity and paternity leave

Early access to pay

Cycle to work scheme

Life insurance

Qualifications

• Previous experience in a similar role preferred.
• Reliably follows instructions with attention to detail.
• Understanding of retail legislative responsibilities.
• Ability to contribute ideas for exceptional customer service.

Responsibilities

• Greeting customers in a friendly manner.
• Processing customer purchases through the tills.
• Restocking shelves and maintaining a clean sales floor.
• Completing assigned tasks like price changes and promotional displays.

Skills

Customer service experience

Attention to detail

Understanding of retail legislation

Teamwork and independence

Cash handling experience

Job description

Role overview

Customer Team Member (18+) – SPAR South Woodham Ferrers

10 ½ hours p/w • Various shifts available • Monday – Sunday: Saturday 17:00‑23:00, Sunday 12:00‑16:30.

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR South Woodham Ferrers, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities

Customer Service

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upselling selected products to customers and highlighting multi‑buy offers, to ensure maximum sales at our South Woodham Ferrers SPAR store.

Store Operations

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures and processes.

Key Skills/Knowledge

• Previous experience in a similar role and/or industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience of using a ‘Challenge 25’ policy desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.

What's in it for you?

• Excellent benefits package including:
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
• Develop your skills and capability in a highly supportive and multi‑diverse culture.
• Outstanding Training & Development.
• Gain hands‑on experience in a high volume, fast paced convenience store.
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
• Proactive promotion of internal candidates.
• Paid Breaks.
• Free Tea & Coffee.
• Early access to your pay through ‘EarlyPay’.
• 24/7 access to your payslips and Rotas via HR/Payroll portal.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Company Pension Scheme.
• NEST pension scheme.
• Company Life Insurance worth 1 × Annual Salary and 6 × Annual Salary with Company Pension Scheme.
• Extra Holidays – Purchase Scheme.
• Cycle to work – Bicycle purchase scheme.
• Long Service Awards.

We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 245 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.

Inclusive environment

As a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Department

Retail SPAR jobs (inc Greggs/Subway) Customer Team Member

Contract type

Permanent

Hours

10 ½ hrs p/w

Salary

Up to £12.25 p/hr (depending on age)

Benefits

Staff Discount, Staff Lottery, Company Pension Scheme, Savings Scheme, Long Service Awards, Cycle to Work Scheme, Staff Social Fund, Life Cover, Health Cash Plan, Employee Volunteering opportunities.

Closing date for applications

15th February, 2026