Customer Team Leader – Store Coaching & Ops

Co-op; Bridgwater; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail cooperative in Bridgwater seeks a Customer Team Leader to provide excellent customer service while leading and developing a store team. This part-time position offers competitive pay, comprehensive benefits, and opportunities for personal growth and career advancement. The role requires a genuine care for customers, strong organizational skills, and the flexibility to work various shifts.

Benefits

36 days holiday

10% employer pension contributions

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to authorize age-related sales.
• A genuine care for the needs of customers and members.
• Desire to learn, grow, and develop leadership skills.

Responsibilities

• Provide friendly and welcoming service to customers.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe, legal, and operational.
• Manage stock accuracy to enhance shopping experience.
• Support Store Manager by deputizing when necessary.

Skills

Customer service skills

Leadership abilities

Organizational skills

Problem-solving skills

Flexibility in shifts

Job description

A leading retail cooperative in Bridgwater seeks a Customer Team Leader to provide excellent customer service while leading and developing a store team. This part-time position offers competitive pay, comprehensive benefits, and opportunities for personal growth and career advancement. The role requires a genuine care for customers, strong organizational skills, and the flexibility to work various shifts.