Customer Team Leader

Co-op; Dundee; On-site; GBP 25,000 - 32,000; Part time

Job summary

A community-focused retail organization in Dundee seeks a Customer Team Leader to lead a team and ensure excellent customer service. The role features flexible shifts and benefits like training, paid holidays, and a pension scheme. Ideal candidates should possess strong people skills, organizational abilities, and a genuine care for customer needs.

Benefits

36 days holiday

10% pension contribution

30% discount on products

Paid training

Cycle-to-work scheme

Access to virtual healthcare services

Qualifications

• A genuine care for customer needs.
• Ability to support and lead a team.
• Strong organisational and problem-solving abilities.
• Desire to develop leadership skills.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and helpful service.
• Coach and supervise team members.
• Maintain store safety and operational standards.
• Manage stock accuracy and customer experiences.
• Support the Store Manager in HR processes.
• Build community relationships.

Skills

People skills

Organisational skills

Problem-solving skills

Ability to coach

Flexibility in shifts

Job description

Customer Team Leader Location: Unit 7 Campfield Square, Broughty Ferry, Dundee, DD5 2PU Pay: £13.99 per hour Contract: 28 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream– a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace: We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

We are an equal opportunities employer and welcome applications from all sections of the community. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.