Customer Team Leader

Co-op Group; Cheadle; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail organization is looking for a Customer Team Leader in Cheadle, UK. The role involves providing outstanding customer service, leading a team, and ensuring store operations run smoothly. Candidates should possess great people skills, flexibility for varied shifts, and an eagerness to develop leadership capabilities. This permanent part-time position offers a pay of £13.99 per hour, full training, and benefits such as a pension and discounts.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on Co-op products

Access to virtual healthcare services

Qualifications

• Genuine care for the needs of customers and members.
• Ability to balance leading and supporting your team.
• Desire to learn, grow, and develop leadership skills.

Responsibilities

• Provide friendly and welcoming service every day.
• Develop your team's capabilities through coaching.
• Ensure the store remains safe and fully operational.
• Support the store manager by deputising when needed.
• Build relationships in the local community.

Skills

People skills

Organisational skills

Problem-solving skills

Flexibility

Job description

Customer Team Leader
Location: 59 Dairyground Road Bramhall, Stockport, SK7 2QW
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends – to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co‑op, as you'll need to authorise age‑related sales.

We’re looking for Customer Team Leaders to join our team at Co‑op. When you join Co‑op, you'll receive dedicated support to help you grow your career, along with benefits such as 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

What you'll do

• Provide friendly, thoughtful, and welcoming service every day, often taking ownership of managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Ensure the store remains safe, legal, and fully operational.
• Conduct diligence checks and maintain stock accuracy to create a great shopping experience.
• Support your store manager by deputising when they're not working and delivering a variety of HR processes.
• Lead the introduction of new products and services, working closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting the Store Manager with the delivery of the local Co‑op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team while also rolling up your sleeves on the shop floor.
• Great people skills and the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow, and develop your leadership skills.
• The flexibility to work a range of different shifts.

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co‑op products in‑store plus 10% discount on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family (GP appointments, eye care, mental health support, nutrition and fitness consultations).
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace – We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity‑inclusion.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.