Customer Support Specialist — Growth Path & Flexible Hours

Lloyds Banking Group; North East; On-site; GBP 22,000; Part time

Job summary

A leading financial services organization in the UK is seeking a Customer Support professional to deliver exceptional service in their Darlington and York branches. This part-time role includes face-to-face customer interaction, with opportunities for career progression through a skill development framework. You do not need prior experience in financial services, just a passion for helping others and strong interpersonal skills. Join a diverse team focused on making a difference to customers' lives.

Benefits

Generous pension contribution

Annual performance-related bonus

Private medical insurance

Share schemes

Discounted shopping

22 days holiday plus bank holidays

Wellbeing initiatives

Generous parental leave policies

Qualifications

• Must have a people-oriented approach and care about assisting customers with their finances.
• Ability to build relationships quickly to enhance customer experience.
• Passionate about understanding customer needs and resolving queries.
• Commitment to delivering on promises and exceed customer expectations.
• Collaborative teammate ensuring customers' needs are met.

Responsibilities

• Provide face-to-face support to customers in branches.
• Assist customers over the phone or through digital platforms.
• Understand complex customer needs and provide tailored solutions.

Skills

Relationship building

Empathy

Customer service

Team collaboration

Job description

A leading financial services organization in the UK is seeking a Customer Support professional to deliver exceptional service in their Darlington and York branches. This part-time role includes face-to-face customer interaction, with opportunities for career progression through a skill development framework. You do not need prior experience in financial services, just a passion for helping others and strong interpersonal skills. Join a diverse team focused on making a difference to customers' lives.