Customer Support Officer

Red Recruitment; England; On-site; GBP 27,000 - 28,000; Full time

Job summary

A healthcare recruitment agency is looking for a Customer Support Officer in Taunton, England. The successful candidate will need to deliver excellent customer service and handle high-volume calls effectively. This full-time position offers a competitive salary starting at £27,000, with the potential to increase after a probationary period. Benefits include additional leave, company pension, and health insurance. This role is an excellent opportunity for individuals with prior telephone experience.

Benefits

Additional leave

Company events

Company pension

Cycle to work scheme

Discounted or free food

Employee discount

Health & wellbeing programme

Life insurance

On-site parking

Private medical insurance

Referral programme

Store discount

Qualifications

• Passion for delivering excellent customer service.
• Previous telephone-based experience is required.

Responsibilities

• First point of contact for all customer enquiries.
• Answer high-volume inbound calls.
• Support customers with claims and finding medical professionals.
• Deliver the highest level of customer service.

Skills

Excellent customer service

Telephone-based experience

Job description

Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health‑care provider, who is the Which? 'Recommended Provider' for private medical insurance.

The ideal candidate will be passionate about delivering excellent customer service and have previous telephone‑based experience.

Benefits and Package

Salary: £27,000 per annum, rising to £28,000 following the probationary period. With the opportunity to progress to over £34,000.

Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm.

Contract Type: Permanent.

Location: Taunton.

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Store discount

Key Responsibilities

• Being the first point of contact for all customer enquiries.
• Answering high-volume inbound calls.
• Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional.
• Delivering the highest level of customer service.

Key Skills and Experience

You should be passionate about delivering the highest level of customer service.

You will need to have previous experience ...