Customer Support Manager

Miller Homes; Winchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading home construction company in Winchester seeks a Customer Support Manager to enhance customer experiences post-home completion. The role involves ensuring that new homes meet quality standards and handling customer communications to maintain satisfaction. Candidates must exhibit strong communication skills, a calm demeanor under pressure, and a solid understanding of industry standards. Attractive benefits include a competitive salary, annual leave, and a bonus opportunity.

Benefits

26 days annual leave plus public holidays

Birthday off

Opportunity to earn a 10% bonus

Company car or £5,000 car allowance

Qualifications

• Understanding of the New Homes Quality Code.
• General knowledge of NHBC technical requirements and guidelines.
• Calm, professional handling of difficult customers and challenging situations.

Responsibilities

• Own the customer journey post-completion and deliver a world-class customer experience.
• Utilise the pre-completion checklist to ensure homes meet standards.
• Communicate with customers after their move-in to ensure satisfaction.
• Analyse defects reported by customers for timely resolutions.

Skills

Customer interaction

Communication skills

Problem resolution

Analytical skills

Job description

Customer Support Manager

Southern Region, Winchester / Eastleigh

Competitive salary + attractive benefits

At Miller Homes we build homes that bring people together, enhance communities, and protect our planet. We also create a better working environment for our people.

Responsibilities

• Own the customer journey post‑completion and deliver a world‑class customer experience.
• Utilise the pre‑completion checklist to ensure all new homes meet Miller Homes standards, customer expectations and the New Homes Quality Code.
• Communicate with customers after their move‑in to ensure they have no concerns and are settling into their new home seamlessly.
• Analyse defects reported by customers, ensuring work is attended to within agreed timescales and in line with service‑level agreements.

Qualifications

• Understanding of the New Homes Quality Code.
• General knowledge of NHBC technical requirements and guidelines.
• Natural and engaging communication style, with a passion for customer interaction and the ability to build trust with customers and contractors.
• Calm, professional handling of difficult customers and challenging situations.

Benefits

• Competitive basic salary.
• 26 days annual leave plus public holidays and your birthday off.
• Opportunity to earn a 10% bonus.
• Company car or a £5,000 car allowance.