Customer Support Executive- 12 months FTC

Zego; United Kingdom; Remote; GBP 25,000 - 30,000; Full time

Job summary

A commercial motor insurance company in the UK is seeking a Customer Support Executive to assist customers through phone and live chat. This role offers the flexibility to work remotely and is initially a fixed-term contract with the possibility of extension. The ideal candidate will have strong customer service skills and the ability to adapt quickly. Competitive salary and benefits are provided, making this a rewarding opportunity.

Benefits

Market competitive salary

Private medical insurance

Company share options

Generous holiday allowance

Wellbeing benefits

Qualifications

• Proven skills in high-performing customer service environments.
• Obsessive about customer experience and can advocate for customers.
• Ability to listen and address customer needs.

Responsibilities

• Assist customers via phone, email, and LiveChat.
• Build trust and maintain a professional attitude.
• Respond promptly to inquiries and input data into the system.

Skills

Customer service experience

Attention to detail

Multitasking

Adaptability

Job description

Customer Support Executive- 12 months FTC

We're a commercial motor insurer on a mission to save people time and money. From scooter delivery riders to private hire taxi drivers, our customers are our driving force. We're making insurance fairer and more human for every one of them.

When we started back in 2016, we knew that traditional insurance held businesses back. It was too complicated, too expensive and too time consuming. So we set out to change things, building insurance solutions that empower professional drivers throughout the UK and Europe.

So far, we've raised over $200 million in funding. We've grown from a scrappy start-up into an industry changing organisation, and there's plenty more to come.

That's where you come in...

Who we're looking for

We're on the lookout for a passionate, driven and determined Customer Service Executive to join our team. The Customer Service Executive role supports our customers directly via the phone, email and LiveChat and plays a key role in Zego's growth. In this role, you will work as part of a vibrant, collaborative, high performing team to ensure high levels of customer satisfaction through excellent customer service. This will be a Fixed Term 12 months contract with a potential of extension or permanent role after.

What you'll be doing

• You will work remotely, with the opportunity to work from our London or Halifax office if located locally
• You will assist our customers by phone with Sales & Support related enquiries
• You will ensure customer satisfaction and provide professional customer support over the phone
• You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers on the phone
• You will respond promptly to customer inquiries by email and live chat
• You will build a knowledge of our products inside and out so that you can answer questions
• You will input customer information and data provided into an in-house system

What you'll need to be successful in this role

• You have proven skills working within a high performing target-driven customer service environment
• You are obsessive about customer experience and act as an advocate for our customers
• You're able to listen to customers needs, focusing in on their core concerns, you have an eye for detail and a flair for building rapport
• You have an ability to multitask, set priorities and manage time effectively
• You are adaptable to change & a fast learner
• You are able to remotely work 37.5-hours between the hours of 8am - 6pm Monday - Sunday

What's it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

Together, we're setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There's loads of room to learn and grow, and you'll get the freedom to steer your career wherever you want.

You'll work alongside a talented group who embrace each other's differences and aren't afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we're making insurance matter.

How we work

Home will be your primary place of work, with team days and events at our central London office when we need to get together. We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well.

We reward our people well. Join us and you'll get a market competitive salary, private medical insurance, company share options, generous holiday allowance and a whole lot of wellbeing benefits.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.