Customer Success Manager - Data-Driven SaaS

Infinit; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A fintech scale-up in London is seeking an experienced Customer Success Manager to ensure customers maximize value from the solutions offered. You will oversee customer onboarding, monitor satisfaction, and act as a liaison between sales and product teams. The ideal candidate needs over 3 years of experience in customer success roles within SaaS or tech startups, combined with strong data analysis and relationship management skills. This position offers a competitive salary and hybrid working opportunities.

Benefits

Competitive salary

Hybrid working opportunities

Qualifications

• 3+ years' experience in customer success or related field in SaaS or tech startups.
• Strong analytical skills to assess customer data and satisfaction.
• Proven ability to manage relationships and ensure customer onboarding.

Responsibilities

• Ensure customers maximize value from solutions offered.
• Oversee customer onboarding processes.
• Monitor customer satisfaction and provide feedback to internal teams.

Skills

Data analysis

Relationship management

Job description

A fintech scale-up in London is seeking a Customer Success Manager to ensure customers maximize value from solutions. This role requires 3+ years' experience in SaaS or tech startups, with strong skills in data analysis and relationship management. The ideal candidate will oversee customer onboarding, monitor satisfaction, and act as a liaison between sales and product teams. This position offers competitive salary and hybrid working opportunities.