Customer Success Manager (CSM): Europe

Valutico; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading FinTech company is seeking an experienced Customer Success Manager to join their remote team. The role requires 3+ years in Finance or Customer Success, a strong focus on customer satisfaction, and excellent communication skills. In this position, you will act as the main contact for clients, analyze satisfaction metrics, and collaborate with various departments to optimize client success strategies. Competitive salary range and commission structure offered.

Benefits

Access to the latest technologies

Ongoing support and honest feedback

Fair and transparent compensation

Qualifications

• 3+ years of experience in Finance / Business Valuation, Account Management, or Customer Success.
• Ability to work remotely and autonomously.
• Experience in Customer Success or Finance studies.
• Strong motivation and customer-focused mindset.
• Excellent organizational skills and ability to learn quickly.
• Comfortable working in a deadline-driven environment.
• Fluent / Native in English.

Responsibilities

• Serve as day-to-day contact for assigned accounts, building trust with clients.
• Review and support the customer journey, ensuring client goals are met.
• Facilitate interaction and workflow with project team members.
• Prepare documentation to demonstrate campaign performance.
• Analyse trends in customer satisfaction metrics.

Skills

Customer-focused mindset

Strong verbal and written communication

Analytical and process-oriented

Organizational skills

Strategic planning

Job description

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This range is provided by Valutico. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Company Description: Valutico is a B2B FinTech company that operates an international valuation platform designed to empower financial service providers and valuation professionals with data-driven tools for more efficient analysis.

Experience: Mid-Level

Availability: Full-time

Job Function: Customer Success Manager

Location: Remote

Salary: £30-45k Base + Commission

What are we looking for: An English-speaking Customer Success Manager (CSM) for Europe to join our international team.

Responsibilities:

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
• Collaborate, problem solve, and strategise upcoming client meetings with team members
• Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyse trends in C-Sat/NPS scores to identify areas of improvement
• Work with the sales and marketing team to collect customer references and develop case studies
• Develop and understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Intercom
• Collaborate with the Product Team to alert them of customer issues or bugs, and note requests for platform development
  
  

Requirements

• 3+ years of experience in Finance / Business Valuation, Account Management, or Customer Success
• The ability to work remotely and autonomously
• Experience in working in Customer Success or studies in Finance (ideally in the valuation sphere) - and an aptitude for the other
• A strong sense of motivation, a customer-focused mindset, excellent organisational skills, and the ability to learn quickly
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Fluent / Native English
  
  

Benefits

What we offer:

• A strong, experienced team you can learn from - with ongoing support, honest feedback, and a real team spirit
• Access to the latest technologies and tools - we work data-driven and efficiently
• Clear targets that we consistently hit - in an environment that recognises and rewards performance
• An international, remote-friendly work environment with colleagues from around the globe
• Fair and transparent compensation - including a competitive base salary and an above-average commission/bonus structure

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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