Customer Success (Competitive + Equity) at Fast-growing AI HR Tech startup

Jack & Jill / External ATS; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fast-growing AI HR Tech startup is seeking a Customer Success professional to lead strategic initiatives. You'll configure AI systems for enterprise clients and foster key relationships with senior stakeholders. The ideal candidate will have 2+ years in consulting or customer success, speak German and English, and possess strong problem-solving skills. This role offers competitive pay along with equity in a dynamic work environment.

Qualifications

• Minimum 2 years experience in customer success or related roles.
• Native-level German speaker and fluent in English.
• Basic knowledge of Python to thrive in a tech environment.

Responsibilities

• Deploy and configure AI agents for enterprise clients.
• Engage with senior stakeholders to deliver value.
• Drive automation projects and provide feedback to the product team.

Skills

Problem-solving

Communication

Technical comfort

Ownership mindset

Job description

This is a job that Jill is helping to recruit for on behalf of one of our customers. To apply, speak to Jack.

Title: Customer Success (Competitive + Equity) at Fast-growing AI HR Tech startup

Salary: Competitive + Equity

Company Description: Fast-growing AI HR Tech startup

Job Description: Lead strategic customer success at an early-stage AI HR Tech startup. You'll deploy and configure cutting-edge AI recruiting agents for enterprise clients, build deep relationships with senior stakeholders, and drive commercial growth. This hands-on role involves shaping the product and scaling processes in a fast-paced, founder-led environment.

Location: Berlin, Germany

Why this role is remarkable:

• Strategic role at the intersection of customer, product, and growth, with direct founder interaction.

• Early-stage, well-funded AI HR Tech startup backed by top-tier VCs, poised for rapid scale.

• Build and scale the enterprise customer success motion from the ground up, with significant impact on growth.

What you will do:

• Deploy and configure AI agents for enterprise clients, ensuring successful adoption and value delivery.

• Engage with senior stakeholders to understand needs and enable value at scale, building the enterprise sales motion.

• Drive automation projects, road-test new product features, and provide critical feedback to product and engineering.

The ideal candidate:

• Minimum 2 years experience in roles engaging with medium/large corporates or high-growth scale-ups (e.g., consulting, solution engineering, CS, talent acquisition).

• Native-level German speaker and fluent in English, to serve a strong German client base.

• Strong problem-solving, communication, and ownership mindset, with technical comfort (basic Python) to thrive in a fast-paced environment.

How to Apply:

To apply for this job speak to Jack, our AI recruiter.

Step 1. Visit our website.

Step 2. Click 'Speak with Jack'.

Step 3. Login with your LinkedIn profile.

Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions.

Step 5. If the hiring manager would like to meet you, Jack will make the introduction.